What are the responsibilities and job description for the Desktop support technician position at TEKsystems?
Description :
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure, in accordance with department standardsConceives and provides advice and guidance to colleagues regarding incidentsMaintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunitiesIdentify, log and resolve technical problems with software applications or network systemsIdentifies improvement areas that can be documentedIdentify potential changes and system improvements and present to leadership for consideration and implementationEnsure that work is carried out within agreed service levels and in accordance with department guidelinesHelps to define and add input that will help with the creation, maintenance, and distribution of reports to leadershipIdentify improvements and add to client databases with up to date solutions and clear record of activitiesIdentify, explain and document technical issues in a clear way to clientsUse call logging system to accurately record telephone requestsCreate and offer suggested updates to Knowledge Management toolCommunicate with operations leadership, identify solutions to ensure issues are addressed appropriatelyElevated knowledge of Microsoft desktop operating systems and desktop softwareQualificationsMinimum of 1-4 years’ experience as a Desktop Support EngineerElevated analytical and troubleshooting skillsElevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiencesSelf-starter and possess level of professionalism that meets our internal and client expectationsAbility to perform in a fast-paced, changing environment with multiple deadline-oriented projectsElevated experience with Windows 7, 10 OSElevated experience using ITSM ticketing toolElevated customer service experience in face-to-face, telephone or electronic interaction with clientsElevated language and Communications SkillsDemonstrates elevated problem-Solving techniquesStrong customer service orientationSolid understanding of computer support and troubleshootingDemonstrated ability to work in a team-oriented, collaborative environmentDemonstrated ability to seek solutions to problems using one’s own resources
Skills :
Desktop, Windows 10, Windows 7, Troubleshooting, Ticketing System, Customer service, Support, Hardware, Windows, Technical support, Imaging, Deployment
Top Skills Details :
Additional Skills & Qualifications :
High level of customer service, documentation and attention to detail.
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-08-04
Salary : $20
