What are the responsibilities and job description for the Call Center Representative position at TekTree Inc.?
Job Title: Onsite Call Center Representative
Location: Lewisburg, TN
Benefits: 401(k) matching
Schedule: 8-hour shift
Job Description:
· Manage incoming calls and emails
· Provide information, support, and solutions to customers
· Document call details accurately
· Enter orders and transactions into company systems
· Assist with customer inquiries and complaints
· Route calls to appropriate departments as needed
· Meet sales targets and call handling quotas
· Maintain customer relationships through effective communication
Required Skills:
· Strong communication skills (verbal and written)
· Proficiency in Microsoft Office (Excel, Word)
· High school diploma or equivalent
· Ability to work efficiently in a fast-paced environment
· Experience with SAP and Sales Force is a plus
· Typing speed of 60 WPM preferred
Experience:
· Call center: 1 year (Preferred)
· Customer service: 1 year (Preferred)
Ability to Commute: Lewisburg, TN 37091 (Preferred)
Ability to Relocate: Lewisburg, TN 37091: Relocate before starting work (Preferred)
Work Location: In person
Job Type: Contract
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lewisburg, TN 37091 (Preferred)
Ability to Relocate:
- Lewisburg, TN 37091: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18
