What are the responsibilities and job description for the Contact Center Representative position at Teleperformance USA?
Job Description:
As a Contact Center Representative at Teleperformance USA, you will be the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond.
Key Responsibilities:
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Appropriately communicate with customers
To be successful in this role, you must possess an active home state Property & Casualty Insurance License and have a minimum of ~1-year customer service experience. You should also be comfortable with desktop computer systems and able to work various shifts.
Requirements:
- Active home state Property & Casualty Insurance License
- ~1-year customer service experience minimum
- High School Graduate or GED
- Comfort with desktop computer system
- Availability to work various shifts
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Salary : $40,000 - $52,000
