What are the responsibilities and job description for the Client Service Rep position at Teleperformance USA?
At Teleperformance USA, we're looking for fearless individuals who are inspired to deliver only the best in all that they do. As a Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
Your Responsibilities:
- Connect with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
About Us:
We're a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 passionate people speaking more than 300 languages, we provide a collaborative and engaging environment where our employees feel valued, inspired, and supported.
We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Salary : $40,000 - $55,000
