Season Pass & Ticket Seller - WINTER

Summary: The Pass and Ticket Seller is responsible for handling season pass and lift ticket product sales, fulfillment, inquiries and customer service needs in an attentive, courteous and efficient manner.

Essential Responsibilities: include the following. Other duties may be assigned:

• Must be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Promptly facilitate all incoming calls and emails, in an attentive, courteous and efficient manner relative to season passes, lift tickets, travel, lodging, dining, entertainment, parking and/or other resort destination inquiries.
• Ability to facilitate sales transactions via resort POS operating systems, whilst garnering effective knowledge of resort ecommerce platform(s) and any existing partnership digital platforms.
• Troubleshoot resort POS operating systems including workstations, digital displays, receipt printers, ticket printers, pass printers, credit card key pads, telephones, cameras, and other misc. POS peripherals.
• Develop skill sets to effectively utilize and manage customer database via resort POS operating systems.
• Attend meetings/training as required by management.
• Perform other essential duties as requested by management.
• Provide an experience that exceeds both guest and employee expectations.
• Support Telluride Ski & Golf sustainability initiatives.
• Adhere to Telluride Ski & Golf policies and procedures.
  
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other qualifications include:

• A passion for customer service-personally driven by customer satisfaction.
• Knowledge of the local area- its events, attractions, restaurants, activities, etc.
• An outgoing personality and skills required to establish guest relationships.
• Excellent communication skills- the ability to negotiate a wide range of conversations with a variety of parties using multiple methods of communication.
• Ability to interact effectively with an affluent, demanding demographic.
• A creative, proactive way of thinking.
• Detail-orientation, and ability to manage time effectively.
• A calming stability under pressure.
• Problem-solving skills to resolve challenging situations.
• A gracious and enthusiastic demeanor.
• Professional personal presentation.
• Confidence and sound judgment to make quick decisions.
• Motivation and persistence to create results.
• Adaptability, a flexible attitude and a strong work ethic.
  
  

Education And/or Experience

High school diploma or general education degree (GED). Preferred customer service experience. Ideal candidate will have POS operating systems experience, reservation/travel agency-like experience and concierge experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Publisher Design software; Reservation software; Exchange/Outlook Internet software; Excel Spreadsheet software and Word Processing software.

Other Skills And Abilities

• Must be detailed oriented and very organized.
• Must be able to juggle many responsibilities and tasks.
• Must be able to work well in a team environment.
• Must be able to work with tight deadlines.
  
  

Other Qualifications

Must be able to work weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Benefits

• Seasonal Winter Position: November – First week of April
• Winter Season Ski Pass & Ski School Discounts
• Winter discounted friends and family tickets
• Lodging & Restaurant Discount
• Ski Breaks
• Free skiing at participating resorts and discounted skiing at Vail Resorts
• Discounted employee shuttles
• Housing is available for this position!*
  
  

Wage for this position is $19/hr