Sr Quality Assurance Manager

Sr. Manager of Quality Assurance

Primary Responsibilities

The Senior Manager of Quality Assurance will lead and manage a team responsible for ensuring compliance with quality management systems, handling customer-related quality matters, and overseeing material testing laboratories. This role is also accountable for corrective action management, material certification processes, and coordination of both customer and third-party audits.

Key responsibilities include:

• Promote and maintain a safe working environment, fostering a zero-injury culture and ensuring safety accountability across the team
• Ensure laboratory practices and testing methods align with customer and industry standards (e.g., AS9100, AS13100, ASTM)
• Lead Quality Management Reviews: schedule, facilitate attendance, and document outcomes to fulfill accreditation requirements
• Maintain and oversee the Quality Manual, ensuring responsibilities are assigned and executed accordingly
• Act as the Management Representative for the site’s Quality Management System
• Lead or assign leadership for internal and external quality audits
• Manage responses to customer quality surveys and inquiries
• Ensure timely resolution of customer issues and drive closure of quality-related concerns
• Oversee the approved supplier list and execution of supplier audits
• Serve as the owner of the temporary instruction system
• Ensure governance of core quality system components such as calibrations, gage R&Rs, SOPs, CARs, and FMEAs
• Own the corrective action process and manage specification review
• Represent the organization during customer, supplier, and third-party quality audits
• Provide direction, coaching, and training to direct reports while promoting professional development
• Conduct performance reviews, goal setting, and regular coaching
• Lead talent reviews and contribute to leadership succession planning
• Identify and develop high-potential talent while addressing underperformance
• Ensure required round robin and proficiency testing (PTP) obligations are fulfilled
• Continuously build knowledge of testing, quality, and operations systems to support laboratory operations and recommend process improvements, including evaluation of new analytical technologies
• Communicate performance expectations clearly to team members and articulate customer and industry quality requirements across departments
• Maintain and update SOPs and quality documentation in accordance with accreditation changes
• Use statistical analysis to evaluate data and quantify capabilities
• Perform additional duties and special projects as assigned

Required Qualifications

• Bachelor’s degree in Science or Engineering (required)
• Training or certification in quality standards (preferred)
• Prior experience with AS9100 (preferred)

Relevant Work Experience

• Minimum of 10 years in a supervisory or managerial role within a production or manufacturing environment
• Direct experience with aerospace quality systems (AS9100, NADCAP) is essential; familiarity with other accreditations is a plus
• Demonstrated success in continuous improvement initiatives
• Experience leading teams across multiple sites or business units
• Strong ability to manage complex, cross-functional quality issues
• Proficiency with ERP and MES systems to validate product quality, conduct data reviews, and ensure fulfillment of order requirements

Compensation and Benefits

This position offers a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• 401(k) plan with company contributions
• Additional employee support and wellness programs