What are the responsibilities and job description for the Application Engineer position at TetraMem INC?
Job Description
Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs.
Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality.
Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction.
Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively.
Act as a bridge between customers and our product development teams, conveying customer feedback, feature requests, and improvement suggestions.
Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends.
Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
Foster long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance.
Offer guidance to customers on optimizing the performance of their AI applications through our solutions.
Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development.
Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs.
Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality.
Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction.
Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively.
Act as a bridge between customers and our product development teams, conveying customer feedback, feature requests, and improvement suggestions.
Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends.
Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.
Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.
Foster long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance.
Offer guidance to customers on optimizing the performance of their AI applications through our solutions.
Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.
Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development.
Application Engineer
Advantest America -
San Jose, CA
