DPS - IT - Server Analyst V - 0256

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Performs advanced (senior-level) administration of enterprise server platform systems supporting the DPS mission. Oversees and/or participates in project planning, design, network integration, installation, and identification of varying business requirement for technological components utilized for processing, storing, and retrieval of operational data. Coordinates with technical staff. May supervise the work of others. Works under minimal supervision, with latitude for the use of initiative and independent judgement.

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

ESSENTIAL DUTIES:

1. Advanced (senior-level) administration of DPS server platform in primarily Windows Active Directory domain environments. Expertise in various operating systems (Windows/Linux/AIX) and related infrastructure including but not limited to: Cisco UCS, IBM Storage Area Networks (SAN), and hyper-converged technologies. Also accountable for installation, configuration, and maintenance of various physical and virtual server architectures (VMware).

2. Advanced (senior-level) open-ended improvements and maintenance of the DPS server platform; including server hardware and software components. Advanced skill in coordinating and solving problems. Participates in the planning, configuration, and implementation of agency servers. This includes but is not limited to maintenance, design, refresh planning, testing, troubleshooting, repair, security, disaster recovery, and patch management (Satellite/SCCM).

3. Advanced (senior-level) administration of the DPS cloud platforms and related technologies. This includes but not limited to Government/Commercial clouds for Microsoft Azure and Amazon Web Services (AWS). Knowledge of related cloud apps, connectors, and general awareness of cloud networking.

4. Advanced (senior-level) understanding of enterprise messaging (Microsoft 365/Exchange/hybrid) and mobile device management (VMware Workspace One).

5. Advanced (senior-level) knowledge of enterprise data backup systems (NetBackup/BackupExec), data deduplication storage systems (Dell EMC Data Domain), and geo-redundant data backup/cloud backup strategies.

6. Advanced (senior-level) collaboration with managers or users to identify system requirements for DPS initiatives/projects. Oversees and/or coordinates in determining and developing general business, customer specific, and functional needs that may be satisfied through available or acquirable systems.

7. Advanced (senior-level) analysis of statistics regarding systems utilization, user support activities and other data to identify and respond effectively to anomaly conditions, concentrations of activities, problems, and trends. Analyze existing network and system procedures for efficiency and effectiveness.

8. Advanced (senior-level) planning, design, development, implementation, support, and maintenance of information technology security measures to safeguard agency information.

9. Oversees the preparation of charts, diagrams, and tables that depict the present and proposed systems in terms of costs, benefits derived, and tasks accomplished.

10. Oversees and/or coordinates the training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process.

11. Coordinates and/or participates in the development and execution of enterprise level strategies and technical direction, including establishing processes and procedures for executing and maintaining technology road maps.

12. Oversees and/or coordinates the test and diagnose of systems to ensure critical requirements are met.

13. Conducts studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.

14. Coordinates and/or oversees projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages.

15. Coordinates with users to identify system requirements, develop functional design specifications to meet requirements, and solve complex operational problems.

16. Assists in developing agency computer operations and management information system plans and budgets.

17. Manages multiple projects.

18. Maintains accurate electronic documentation of environment and related activities. Submits regular and special reports as necessary to ensure IT management and customers are informed of progress and status.

19. Provides guidance to others.

20. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

21. Performs other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from an accredited four-year college or university with a major in Computer Science, Computer Information Systems, Management Information Systems, or a related field is required.

Experience – Minimum of five (5) years’ progressively responsible experience performing professional technical work that includes customer analysis, business and functional needs, translation of customer requirements into automated business system plans, resource projections, cost benefit analysis, system provisioning/configuration/administration, project management and problem resolution required.

Substitution Note: Additional work experience of the type described, or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification – Must possess a valid driver license from state of residence.

Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to access quickly and efficiently relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft 365 (Outlook/Word/Excel/PowerPoint).

• Systems Administration experience with servers and at least one of the following operating systems: Windows/Linux/AIX. Storage Area Network administration and Cisco UCS administration experience a plus.
• Extensive knowledge of system analysis, design methodology, and server hardware and software systems in an enterprise environment.
• Extensive knowledge of the planning, design, and management of highly available enterprise IT infrastructure and associated systems and support services including: Windows/Linux/AIX servers, storage and infrastructure services (i.e. Active Directory, CIFS, DNS, DHCP, LDAP, NTP, NFS, SMTP, SNMP, MAPI, etc.).
• Extensive knowledge of hardware/software techniques which involve configuring a variety of hardware devices (i.e. systems, servers, SAN, and virtualization).
• Considerable knowledge of concepts such as RAID, disk management, hardware diagnostics, backups, replication, Group Policy objects, and disaster recovery procedures.
• Extensive knowledge of procedures involving administering IP addresses for TCP/IP networks.
• Extensive knowledge of day-to-day patching and maintenance of servers and platform hardware.
• Extensive knowledge of the architecture of a wide variety of server configurations, hardware settings, add-in components, and related industry standards.
• Knowledge of business office practices and procedures involving retention and manipulation of large volumes of data and of the capability and limitation of personal computers in processing large volumes of data.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.

Travel and/or Schedule – Availability for after-hour and weekend work is required.

Work Environment – This position is remote/work-from-home and requires Texas residency.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Remote/work-from-home, Texas residency;
• Ambulatory skills, e.g. stand, walk, sit;
• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of twenty-five (25) pounds anticipated for this position;
• Driving requirements: Occasional (five [5%]).

State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.