Front Office Float

The Front and Back Office Float is a versatile team member responsible for supporting both administrative and clinical functions across multiple locations or departments within the medical practice. This role requires adaptability, excellent multitasking skills, and a commitment to providing high-quality patient care and service. Bilingual candidates are strongly preferred.

Key Responsibilities:

• Check patients in and out for appointments, verifying and updating demographic and insurance information.
• Answer incoming calls, schedule appointments, and direct inquiries to the appropriate staff or department.
• Verify patient insurance coverage and eligibility before appointments.
• Collect copays, payments, and outstanding balances.
• Assist with processing referrals and prior authorizations as needed.
• Prepare and maintain patient charts, ensuring all documentation is complete and accurate.
• Travel between locations or float between the front and back office, depending on staffing needs.
• Fill in for absent back office staff, ensuring coverage for all responsibilities.
• Assist providers with patient care, including taking vital signs, medical histories, and rooming patients.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Follow all practice policies, procedures, and safety standards.

Qualifications:

• Minimum 2-3 years of experience in a medical office setting, with exposure to both front and back office responsibilities preferred.
• Medical Assistant certification (CMA, RMA) or equivalent preferred.
• Strong communication, organization, and multitasking skills. Proficiency in EHR systems and familiarity with medical terminology.
• High school diploma or equivalent (required).
• Ability to travel to Weatherford, SW Fort Worth and Fort Worth (hospital district)