Concierge - TAPD

JOB SUMMARY:

To assist the sales and customer support departments during customer visits to assure the visit is a successful, rewarding experience while managing and helping facilitate the logistical needs of the business. Welcomes customers, visitors, employees and directs them to the proper contact. The Concierge engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. The Concierge is a key liaison-building asset to management and enlightens management of concerns, trends and insight gained through customer interactions.

JOB RESPONSIBILITIES:

Welcomes customers/visitors in a friendly and consistent manner and being the face of Global Parts & Distribution as the first point of contact for them.

• Provides strong customer coordination to ensure excellent service to all customers/visitors.
• Ensures customers/visitors sign in, have been vetted through Textron Aviation Security, and issues ‘Escort Required’ visitor badges.
• Ensures all customers/visitors return ‘Escort Required’ visitor badges.
• Ensures lobby is clean, organized, and presentable.
• Follows proper phone procedures and etiquette, no cold transfers
• Receives and sorts daily mail and notifies respective employees of mail and packages.
• Processes and reconciles vendor invoices and check requisitions in a timely manner.
• Processes maintenance requests in a timely manner and follow up on requests as needed.
• Processes and submits leadership’s expense reports, as required.
• Orders name and title plates for employees.
• Maintains and issues desk keys to employees.
• Maintains inventory of office supplies and replenishes as needed.
• Coordinates tours with respective departments/managers.
• Maintains and uploads material to Four Winds Interactive (FWI) on company TVs.
• Oversees utilization of company van.
• Processes requests and reviews retention list for long-term storage (Iron Mountain).
  
  

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

Minimum 1 year customer service or relative administrative experience required.

QUALIFICATIONS:

Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

• Experience with multiline telephone
• Excellent communication skills – verbal and written.
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
  
  

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company

Textron Aviation

Primary Location

US-Kansas-Wichita

Job Field

Product Support

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Standard

Shift

First Shift

Job Posting

08/04/2025, 2:18:57 PM