What are the responsibilities and job description for the Customer Service Representative position at TGH Urgent Care powered by Fast Track?
Description
About the position:
Apply today and join our talented and experienced team of Customer Service Representatives who connect with patients calling in by providing direction and information.
A few highlights of what we offer:
Health benefits/Florida Blue, 401k, PTO, mileage program for travel, and internal development and training opportunities.
Engage with a caring team that provides recognition for positive efforts and exceptional work/service.
We are actively interviewing. The position will remain open until all vacancies are successfully filled.
Job Responsibilities:
- Promptly answer phone calls and provide follow up accordingly
- Communicate with patients accordingly with follow up/direction/assistance
- Follow protocols for proper authorization and processing of all referrals
- Coordinate specialty/referral visits for patients
- Responsible for total coordination and processing of all patient referrals for specialty services
- Types correspondence reports, memos, and forms
- Review and faxing of progress notes
- Referral/Imaging authorizations and appointments
- Returns phone calls to patients as needed
- Maintains a file system necessary for proper organization of work
- Maintains a clean office environment
- Appointment documentation as needed
- Special project on as-needed basis, may be cross-trained in other areas of the business
- Complete trainings as assigned by the organization within a timely manner
- Manage time accordingly to complete priority tasks/projects
- Assist with front office duties as requested/needed
- Mail sorting and batch scanning
- Complete all training as assigned by management by set deadlines
- Complete other duties as assigned
Requirements
Skills and Qualifications:
- 2 years of proven experience in referrals or medical office administration or clinic-based setting, required
- Strong interpersonal skills and ability to effectively communicate with all levels of the organization
- Outstanding focus in customer service
- Exceptional communication between team members and patients
- Flexibility and adaptability to meet organization’s needs as well as effective problem-solving skills
- Ability to view multiple tasks/communication and prioritize
- Successfully manage multiple electronic messages
- EPIC experience strongly preferred
Education:
- High School Diploma or equivalent
Supervisory Responsibility:
- This position has no supervisory responsibility
- Reports directly to the Operations Manager
Work Conditions & Work Schedule:
- This job operates in a professional medical office environment - Is not a remote position
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- Sunday-Saturday 3 -12 shifts (alternating weekends) and 1- 6 hours shift Monday - Friday
- May require overtime
- Sedentary, sitting for extended periods of time
- Comfortable working 12 hours a day at a computer, toggling through different platforms.
About the Organization:
Tampa General Hospital and Fast Track Urgent Care have partnered together to create a modern and efficient clinic for patients to receive empathetic and exceptional quality service. We strive to be diligent in our services, compassionate to the care of the patient, and knowledgeable with our practices. Tampa General Hospital Urgent Care powered by Fast Track focuses on its core values to build lasting relationships. We encourage feedback, training, and development to add value to the organization and to each other.
As part of the hiring process: a background and drug screen will need to be successfully completed.
