What are the responsibilities and job description for the Regional Office Supervisor position at TGH Urgent Care powered by Fast Track?
Description
About the organization:
Apply today to join our talented and experienced team of Regional Office Supervisors who deliver exceptional healthcare services under the direct supervision of our leadership team.
Highlights of what we offer:
Health benefits, 401K, PTO, mileage program for travel, and internal development and training opportunities.
Working with an engaged team and recognition of positive efforts and exceptional work.
TGH Urgent Care powered by Fast Track has 4 regions. Each region houses 5 clinics locations that a Regional Office Supervisor is responsible for overseeing.
Regional details will be discussed during an initial interview.
Job Summary:
The Regional Office Supervisor is responsible for supporting an environment that achieves the organization’s mission through quality in care, efficiency, and a focus on core values. This position is accountable for maintaining overseeing multiple clinic sites and a professional work environment, staff supervision, and administrative support to senior management. The Regional Office Supervisor will work in close partnership with support teams, clinical leadership, operations leadership and the executive leadership team. This position reports to operations leadership.
Education Requirements:
- Three (3) years of experience in a healthcare setting with at least two (2) years of lead or supervisory role preferred
- Bachelor’s degree in healthcare administration, business, nursing or related field required, or equivalent combination of education and experience; advanced degree preferred
- Current licensed LPN or RN for State of Florida strongly preferred but not required
Job Responsibilities:
- The Regional Office Supervisor supervises daily procedures and teams, including front office, mid-office, and clinically trained teams, through coaching, performance reviews, disciplinary actions and separations.
- Assists in onboarding, training and development of staff to ensure competency of assigned team members and compliance with policy and performance requirements.
- Facilitates the operations of facility level functions including but not limited to inventory and supply ordering oversight and assigned staff scheduling oversight.
- Uphold organizational standard of exceptional care and service, guaranteeing quality performance.
- Builds and fosters collaborative relationships with executive leadership and Human Resources to stay informed of new initiatives/services and to proactively address grievances and employee concerns.
- Facilitates implementation of positive measures to create and maintain a healthy, productive work environment.
- The Regional Office Supervisor assists in establishing/implementing goals, objectives, policies, procedures, and systems for assigned areas.
- Coaches and develops team members ensuring the organizations Core Values and processes are upheld to the organization's standard.
- Oversees key processes and performance reports, data, and analysis to ensure compliance and quality assurance; initiates corrective actions.
- Performs other related duties as required.
Requirements
Qualifications:
- Medical experience strongly preferred
- Ability to motivate others as a team and help them meet the goals of the organization and clinic
- Fluid multi-tasking skills and the ability to prioritize moving multiple situations at a time
- Experience and successful use of Microsoft Office Products
- EMR knowledge EPIC strongly preferred
- Attention to detail
- Forward thinking ideas and suggestions
- Dedication and ability to make a positive impact with a team and organization
- Demonstrated experience with staff scheduling
- Able to work well under pressure and quickly pivot as needed
- Ability to work independently and under limited supervision
- Comfortable taking initiative to head conversations and projects
- Understand the ethics of confidentiality/HIPAA
- Good organization skills and strong communication skills
- Ability to effectively communicate within all levels and teams of the organization
- Complete required trainings as assigned by the organization
Work Environment & Schedule:
- This job operates in a professional medical office environment
- This role routinely uses standard office equipment phone, fax, and electronic devices
- Monday-Friday, full-time basis with on-call availability, including but not limited to evening and weekend on-call rotation
- Salaried-exempt position
- Sedentary, sitting for extended periods of time
- Comfortability working on a computer screen for up to 12 hours a day
- Regular travel between regional clinic locations is required (mileage program)
As part of the hiring process: a background, drug screen, and reference checks will need to be successfully completed.
Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.
As part of the hiring process: a background, drug screen, and reference checks will need to be successfully completed.