Substance Use Disorder (SUD) Phone Counselor

We are currently offering a $1,500 sign on bonus!

The Sante Group is seeking a Full-Time Substance Use Disorder (SUD) Phone Counselor to join our crisis intervention team in Timonium, MD. As a SUD Phone Counselor, you will provide support to callers across Baltimore City, Baltimore County, Howard County, and Carroll County. These services may include supportive counseling, information and referrals, crisis intervention counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home Intervention Teams, Urgent Care Center and other services. This also includes dispatching appropriate services when needed as well as providing goal directed counseling, crisis planning, and follow up for clients served.

What You’ll Do:

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
• Effectively communicate clients needs while making internal agency referrals.
• Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services.
• Network with local SUD providers to develop and expand resources.
• Knowledge and familiarity with community resources, both mental health and non-mental health.
• Abide by all federal, state and local confidentiality and reporting regulations
• Complete documentation in an accurate and thorough manner.

What You’ll Get:

• Salary Range: $19.00-$22.00 per hour based on experience and sign on bonus.
• Competitive benefits package including medical, dental, and vision coverage, a 403(b) with company match, and paid time off.
• Opportunities for career growth, training and development, flexible work schedules and shifts.

What We Require:

• Bachelor’s Degree in Human Services, Social Work, or a related field of study or ten (10) years of experience working on a crisis hotline.
• Minimum of five (5) years of experience working in the SUD field.
• Knowledge of substance use disorder providers and various levels of care.

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Who We Are:

Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Disclaimers:

Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf