Janitorial Account Manager

You deserve the best – and so do we. Position Summary: The ACCOUNT MANAGER will be directly responsible for customer satisfaction, account retention and strong employee relations.  Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner. Position Responsibilities:  The ACCOUNT MANAGER controls expenses for all Janitorial operations within the plant, review job cost and make adjustments necessary to meet budget compliance.  . Ensures that service delivery is consistent with the highest quality of standards within our organization. Maintains employee personnel records for administrative compliance. Plans, organizes, coordinates, executes and supervises functions of janitorial operations on all shifts. Establishes work flow processes and standards. Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements. Position Qualifications/Skills:  It is a priority that the successful candidate possesses 2-5 years of experience. Ability to create and forecast productivity, staffing and budget plans.  Initiate corrective action in a professional and thorough manner as needed. Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationships Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning. Required:  Associate's degree or higher 2-5 years management experience Success Traits:  Excellent people and leadership skills Customer and employee passionate Demonstrated customer service skills Minimum Qualifications: Education:  BA/BS Knowledge of all Microsoft Office applications Physical Demands:Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up, and lifting up to 50 pounds. Ability to work in heavy industrial environments for extended periods of time.