What are the responsibilities and job description for the Technical Support Associate Analyst position at The Cigna Group?
Job description
This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
This role is 100% on site St. Louis, MO
Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
- Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately
- Manages service request queues and resolves daily hardware and software service and support requests
- Adheres to established service level goals
- Thoroughly document work performed in ticketing system
- Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures
- Works on site specific department projects and/or sub-projects
- Works under own initiative, prioritizes own work, and meets agreed timelines
- 3 years of recent Desk Side Support required with Hands on Experience
- Strong Customer service skills
- Exceptional work ethic
- Positive attitude
- We are looking for experience with imaging and troubleshooting PCs in a networked environment
Computer or Other Skills:
- General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
- General knowledge of networking switches and data networks.
- General knowledge of IP telecommunications systems.
- General knowledge of printers
- MAC knowledge
- BS in IT or related field PREFERRED or equivalent experience
- 1 Years PC/LAN Technical Experience
- Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $20.00/hour-$29.00/hour
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
Salary : $20 - $29