What are the responsibilities and job description for the Service Maintenance Technician II position at The Community Builders, Inc.?
About The Community Builders (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description
The Service Technician II plays a key role in maintaining our properties and ensuring a safe, clean, and functional environment for our residents. This role requires strong hands-on skills in the building trades and the ability to work both independently and as part of a team. You’ll be responsible for day-to-day maintenance needs, unit turnover preparation, and supporting the overall upkeep of the property, inside and out.
Who will I be working with?
You will be working with a dedicated site team that typically includes a Community Manager, Service Manager (your supervisor in most cases), and Resident Occupancy Specialist along with other Service Technicians. The size of the team will vary based on the size and complexity of the property.
What are my core responsibilities?
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
Position Description
The Service Technician II plays a key role in maintaining our properties and ensuring a safe, clean, and functional environment for our residents. This role requires strong hands-on skills in the building trades and the ability to work both independently and as part of a team. You’ll be responsible for day-to-day maintenance needs, unit turnover preparation, and supporting the overall upkeep of the property, inside and out.
Who will I be working with?
You will be working with a dedicated site team that typically includes a Community Manager, Service Manager (your supervisor in most cases), and Resident Occupancy Specialist along with other Service Technicians. The size of the team will vary based on the size and complexity of the property.
What are my core responsibilities?
- Respond to and complete maintenance service requests in a timely and professional manner
- Prepare apartments for new residents through unit turnovers
- Assist with cleaning and maintaining common areas and grounds
- Perform general repairs including:
- Plumbing: unclog drains, repair leaks, replace fixtures
- Electrical: change light fixtures, troubleshoot outlets and switches
- Carpentry: patch and paint drywall, replace doors or trim, repair cabinets
- HVAC: replace filters, perform light troubleshooting
- Run service tickets/work orders efficiently and with strong attention to detail
- Participate in the on-call rotation for emergency maintenance issues
- Maintain a clean, organized work area and inventory of supplies and tools
- Basic knowledge and hands-on experience in plumbing, electrical, HVAC, and carpentry (sheetrock, patching, plaster, and painting)
- Ability to assist with cleaning and maintaining common areas and grounds
- Comfortable running maintenance tickets and working on multiple tasks daily
- Strong knowledge of hand and power tools, cleaning supplies, and safety procedures (including PPE)
- Excellent customer service and communication skills
- Ability to troubleshoot and solve problems independently
- Trade school degree or at least three years of progressive responsibility in property maintenance, facilities, or hospitality
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company-paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
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