What are the responsibilities and job description for the Players Club Agent - Casino del Mar position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Assists the Marketing Department and casino in observing the rules and regulations of the PRTC with regard topersons entering the casino at the entrances who are underage and/or carrying drinks.
- Greets clients and customers.
- Works at the Hospitality Desk and maintains the casino system as directed.
- Uses a radio as directed and when required. Notifies Surveillance as necessary.
- Assists as directed with players who win jackpots and requiring assistance.
- Trained in the manner of emergency situations with evacuating the casino.
- Utilizes the casino system as necessary and directed.
- Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements,CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act.
- Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
Qualifications
- Guest-focused personality
- Good physical health
- Self-starting individual
- Has a cool, organized disposition
- Honest
- Fully Bilingual a Must (Spanish/English)
