What are the responsibilities and job description for the Rooms Controller - Condado Vanderbilt position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Ensures the optimal allocation of guest rooms, balancing inventory, and maximizing occupancy levels.
- This position involves working closely with the Front Office team to manage room assignments, oversee room status, and provide exceptional guest service to enhance the overall guest experience.
- Manage and allocate guest rooms based on reservations, guest preferences, and special requests.
- Monitor room availability and occupancy levels to optimize room assignments.
- Coordinate with housekeeping to ensure timely room readiness and updates on room status.
- Handle overbooking situations and arrange alternative accommodations when necessary.
- Ensure that guest requests and preferences are met, including special accommodations, room upgrades, and VIP arrangements.
- Resolve guest issues related to room assignments, providing solutions and maintaining guest satisfaction.
- Communicate effectively with guests regarding room availability, changes, and special arrangements.
- Work closely with the Front Office, Reservations, and Housekeeping teams to ensure seamless operations.
- Coordinate with the sales and events teams to manage group reservations and room blocks.
- Liaise with the maintenance team to address and resolve room-related issues promptly.
- Maintain accurate records of room assignments, changes, and guest preferences.
- Prepare reports on room occupancy, guest preferences, and special requests.
- Assist in training and mentoring new team members on room control procedures.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
- Hospitality oriented.
- High school diploma or equivalent; a degree in Hospitality Management is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office.
- Able to work quickly and efficiently, especially under pressure
- Must be able to lift up to 50 pounds. Standing for extended periods.
- Flexibility to work various shifts, including weekends and holidays.
- Bilingual (Spanish / English)
