What are the responsibilities and job description for the Host / Ordertaker - Condado Vanderbilt position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
Responsible for taking guests orders over the phone, entering orders into the POS system accurately, and coordinating with the kitchen and delivery staff to ensure timely and efficient service.
Answer incoming room service calls promptly and courteously.
Provide menu information, recommendations, and upsell additional items to enhance guest experience.
Communicate special requests and dietary needs to the kitchen staff.
Monitor and follow up on the status of orders to ensure timely delivery.
Handle guest complaints or concerns efficiently, escalating issues to the supervisor when necessary.
Maintain accurate records of all room service transactions.
Ensure the room service area is clean, organized, and stocked with necessary supplies.
Assist with inventory control and restocking as needed.
Adhere to hotel policies and procedures.
Participate in training sessions and team meetings.
Set up and maintain cleanliness and condition of the service area and restaurant.
Anticipate and communicate replenishment needs.
Complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Complete closing duties.
Be prepared to answer guest questions about the menu in a direct, concise way.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Perform other duties as assigned by the manager.
Qualifications
- Hospitality oriented
Knowledgeable in the Step of Service
- Must be able to lift up to 25 pounds
- Ability to stand, walk, and carry items for extended periods of time
- Able to handle difficult situations effectively
- Able to work quickly and efficiently, especially under pressure
- Able and willing to perform basic cleaning duties
- Excellent communication skills, a keen attention to detail, and a commitment to providing outstanding guest service
- Previous experience in a similar role in a hotel or restaurant is preferred
- Flexibility to work various shifts, including weekends and holidays
- Fully Bilingual (English/Spanish)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
