Customer Care Representative

Key Responsibilities:

• Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives
• Proof/edit documents as assigned.
• Complete other duties as assigned.

Requirements:

• Experience in a customer service role.
• Strong communication skills.
• Experience with entering data and looking up data within an ERP system.

Retail Industry experience is a plus!