What are the responsibilities and job description for the Customer Care Representative position at The Davis Companies?
Key Responsibilities:
- Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
- Accurately enter all received orders and communicate any exceptions to customers.
- Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
- Process Return Material Authorizations and Credits.
- Maintain account relationships with key decision-makers at dealer accounts.
- Create and assemble marketing materials for Sales Representatives
- Proof/edit documents as assigned.
- Complete other duties as assigned.
Requirements:
- Experience in a customer service role.
- Strong communication skills.
- Experience with entering data and looking up data within an ERP system.
Retail Industry experience is a plus!
Salary : $19 - $20
