Equipment Field Service Technician

Technical Service Specialist – Agricultural Equipment

Location: United States (Field-Based)

Employment Type: Full-Time

About the Role

We are seeking a skilled and service‑oriented Technical Service Specialist to support dealership technicians in diagnosing and repairing tractors and related equipment. This role plays a crucial part in ensuring high-quality customer support through expert technical guidance delivered via phone, electronic communication, and onsite visits.

What You’ll Do

• Provide real-time troubleshooting assistance to dealer service teams for tractor repair and diagnostics
• Support accurate identification of spare parts and components
• Deliver field insights and user‑experience feedback to Engineering teams to drive product improvements
• Conduct dealership visits to diagnose complex repair issues, train technicians, and resolve warranty concerns
• Collaborate cross‑functionally to improve service processes and overall product reliability

What You Bring

• 2 years of hands-on mechanic experience with agricultural equipment
• Strong background in diagnosing, repairing, and maintaining tractors and farm equipment
• Experience with diesel engines, hydraulic systems, electrical systems, and precision farming technology
• Advanced understanding of tractor systems including engines, transmissions, and auxiliary components
• Associate degree in Mechanical Engineering, Agricultural Engineering, or a related field
• Familiarity with MS Office, electronic documentation systems, and digital diagnostic tools
• Experience with tractor attachments, loaders, or implements
• Bachelor’s degree in a related discipline is a plus

Ideal For Someone Who Is:

• A natural problem-solver with strong mechanical intuition
• Comfortable communicating complex technical information clearly and professionally
• Hands-on, field-ready, and willing to travel to dealerships
• Passionate about supporting customers and improving equipment reliability