What are the responsibilities and job description for the Concierge position at The Dewberry Charleston?
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.
Who We Are
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry
As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
Benefits Of Joining The Dewberry Team
DEPARTMENT: Front Office
REPORTS TO: Guest Operations Manager
START DATE: Late August
Summary
The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.
Essential Functions
Major areas of responsibility include, but are not limited to:
Who We Are
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry
As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
Benefits Of Joining The Dewberry Team
- Competitive Pay
- Advancement & Growth Opportunities
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
DEPARTMENT: Front Office
REPORTS TO: Guest Operations Manager
START DATE: Late August
Summary
The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry’s service standards.
Essential Functions
Major areas of responsibility include, but are not limited to:
- Welcome guests in a warm and enthusiastic manner, always using the guest’s name.
- Provide detailed advice and recommendations to guests regarding the hotel and the Charleston area.
- Stay current on local events, attractions, and happenings in Charleston.
- Promote hotel outlets, including the restaurant, bars, the Dewberry Spa, and the Dewberry House Cars to all guests.
- Make restaurant and tour reservations upon request.
- Anticipate guest requirements and requests in order to satisfy them efficiently and promptly.
- Research and coordinate arrangements for guests’ special requests.
- Respond to guest requests in under 24 hours, and always follow up to ensure satisfaction.
- Correspond with guests in person, over the phone, and via email in a professional, clear, and concise manner.
- Monitor guest requests through the hotel’s work order system, “ALICE,” and ensure completion.
- Work closely with the hotel’s Guest Services team to schedule and arrange Dewberry transportation services.
- Develop and maintain positive working relationships with others to help reach common goals.
- Oversee Dewberry Bikes Program.
- High school diploma/GED required.
- One year of hotel/hospitality operations experience.
- 1 years of customer service experience.
- Excellent verbal and written communication.
- Excellent organizational and time management skills.
- Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
- Excellent data entry and computer skills, with a strong knowledge of Microsoft Office.
- Ability to work positively in a team environment.
- Availability to work weekends, nights, and/or holidays as business levels require.
- Ability to lift, pull, and carry up to 50 lbs.
- Ability to walk and stand for extended periods.
- Ability to bend, stoop, or kneel to access files.