What are the responsibilities and job description for the Bellperson/Valet position at The Durham Hotel?
Description: Our Why
As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome
Our Core Values
INSPIRE WONDER Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate
Position Summary
The Bellperson is the first point of contact for all guests entering our property being at the forefront of our guest experience. The Bellperson assists guests with arrival and departure, helping guests find their room, and providing directions for parking post check-in. The Bellperson is a beacon of hospitality for our brand and a resource for all Durham has to offer!
Duties And Responsibilities
Qualifications:
High School diploma, general education degree or international equivalent preferred.
Experience
Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.
Language Skills
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.
Physical Ability
As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome
Our Core Values
INSPIRE WONDER Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate
Position Summary
The Bellperson is the first point of contact for all guests entering our property being at the forefront of our guest experience. The Bellperson assists guests with arrival and departure, helping guests find their room, and providing directions for parking post check-in. The Bellperson is a beacon of hospitality for our brand and a resource for all Durham has to offer!
Duties And Responsibilities
- Greet all guests upon arrival in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
- Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
- Set newspapers on Restaurant credenza daily.
- Make deliveries to guest rooms as instructed.
- Store and retrieve luggage and other objects for guests.
- Be aware of daily hotel activities, group, and VIP arrivals. Communicate special guest requests to the Guest Service Agent and or Front Office Manager/Manager on Duty.
- Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to the Guest Service Agent and or Front Office Manager/Manager on Duty.
- Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.
Qualifications:
- Must be eligible to work in the United States.
- Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
High School diploma, general education degree or international equivalent preferred.
Experience
Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.
Language Skills
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages.
Physical Ability
- Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles.
- Ability to lift up to 50 lbs. as needed
- Maintains strong personal image and uniform standards
- Employee Discounts on food and non-alcoholic beverages.
- Full-time employees receive health, dental, vision, and life insurance coverage options.
- Full-time employees receive Paid Time Off (PTO).
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