Resident Advocate (2nd, 4th weekend 11AM-7PM)

Description

Position Summary: 

Provides a safe and supportive shelter environment for all guests.

Key Responsibilities:

• Provides emotional support to shelter guests and demonstrates sensitivity and supports those in crisis and is non-judgmental and tactful in words and actions.
• Collaborates with case manager(s) on services to clients via documentation, email and/or verbal communication.
• Intervenes in crisis situations, using approved methods promoting the safety of all residents.
• Communicates with supervisor and designated case management staff regarding pertinent client issues.
• Participates in system data collection in an accurate, complete, and timely manner and completes ITS forms in a timely manner.
• Conducts intakes with new clients to include reviewing shelter policies, tours of the facility, completing intake paperwork and providing needed personal supplies.
• Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Transports clients in company vehicle to and from appointments, meetings or hospital.
• Monitors the facility for safety and cleanliness.
• Conducts client exit interviews, when necessary.
• Monitors interns and volunteers and supports and guides them when necessary.
• Prepares light meals and assists with meal service.

Other Duties: Performs other job-related duties as assigned.

Requirements:  Bachelor's degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an associate degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. 

Licenses and Certifications:

• Valid Texas Driver’s License and clear driving record
• CPR certified
• Food Handler license or able to obtain within 2 weeks of hire.

Knowledge and Skills and Abilities:

• Knowledge of domestic violence and client trauma.
• Knowledge of basic food preparation.
• Skilled in Microsoft Office applications.
• Skilled in verbal de-escalation and crisis management.
• Ability to meet the physical requirements of CPR training and maintain current certification in CPR and First Aid.
• Ability to maintain a clear and valid Texas driver’s license.
• Ability to communicate in both written and verbal formats to meet position responsibilities.
• Ability to be sensitive to the language, economic and cultural needs of clients.
• Ability to travel to off–site locations and attend off-site meetings and events.
• Maintains professional boundaries with clients at all times.
• Protects client confidentiality.

Mental and Physical Abilities:

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).

Working Conditions:

Work may be performed but is not limited to an office environment. Ability to work some weekends, evenings and overnight hours.

Essential Functions:

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Qualifications

Requirements:  Bachelor's degree in psychology, social work, sociology or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an associate degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. 

Licenses and Certifications:

• Valid Texas Driver’s License and clear driving record
• CPR certified
• Food Handler license or able to obtain within 2 weeks of hire.

Knowledge and Skills and Abilities:

• Knowledge of domestic violence and client trauma.
• Knowledge of basic food preparation.
• Skilled in Microsoft Office applications.
• Skilled in verbal de-escalation and crisis management.
• Ability to meet the physical requirements of CPR training and maintain current certification in CPR and First Aid.
• Ability to maintain a clear and valid Texas driver’s license.
• Ability to communicate in both written and verbal formats to meet position responsibilities.
• Ability to be sensitive to the language, economic and cultural needs of clients.
• Ability to travel to off–site locations and attend off-site meetings and events.
• Maintains professional boundaries with clients at all times.
• Protects client confidentiality.

Mental and Physical Abilities:

Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).

Working Conditions:

Work may be performed but is not limited to an office environment. Ability to work some weekends, evenings and overnight hours.

Essential Functions:

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.