What are the responsibilities and job description for the Customer Engagement, Principal Administrative Business Partner position at The Fountain Group?
Job Title: Customer Engagement, Principal Administrative Business Partner
Location: South San Francisco, CA Hybrid Schedule - onsite 3 days per week
Contract: 5-month contract with potential for extension/conversion
Pay: $45-57 hourly, depending on experience level
Job Description:
Location: South San Francisco, CA Hybrid Schedule - onsite 3 days per week
Contract: 5-month contract with potential for extension/conversion
Pay: $45-57 hourly, depending on experience level
Job Description:
- The Senior/Principal Administrative Business Partner will support the Customer Engagement (CE) field organization by anticipating, determining, and fulfilling stakeholder needs in a proactive, well-organized, and customer-oriented manner.
- This position focuses on: administrative tasks, stakeholder collaboration, event planning, hiring/onboarding, and invoicing.
- This role will report to the CE Head of Business Operations and will play a key role in leading various roles for meetings and events, coordinating scheduling processes, and providing business support within CE Operations.
- Provide administrative support to the assigned leader, inclusive of calendaring, travel coordination, communications, meeting planning, and other administrative tasks as needed
- Independently manage assigned leader calendaring and scheduling with various leadership levels of internal and external stakeholders, with a high level of confidentiality and proactivity
- Plan, schedule, and coordinate virtual team & LT meetings
- Act as “go-to-person” for general administrative questions or other inquiries (including extensive knowledge of GNE policies)
- Maintain an up-to-date team roster, key document warehousing, and distribution lists for the teams
- May participate in special projects to support the Leadership Team or team initiatives
- Partner with internal stakeholder groups to track, manage, prepare, and support various projects and engagements
- Coordinate collecting and implementing feedback for communications and surveys when applicable
- Leverage a wide network across the organization to influence effective stakeholder engagement and connection
- Assist the team in various administrative or operational activities such as coordinating agendas, gathering meeting information, editing departmental materials, channeling communication between the departments
- Handle logistics for team meetings including sourcing, contracting, rooming lists, registration, communicating logistics, surveys, group activities, dinners, budget, invoice review and payment.
- Coordinate with external administrative teams of key customers to facilitate in-office meetings, events, local programs, and gatherings at special congresses
- Lead planning/logistics for charitable or community events or outreach across therapeutic areas, in collaboration with local teams
- Support contract or funding requests as they relate to various team activities (e.g., HCP presentations, etc.)
- Coordinate recruitment activities including: securing space, scheduling interviews, hangouts, communicating logistics to candidates and interviewers.
- HS diploma or Bachelors degree (Preferred) with 3-5 years of experience within customer engagement, administrative, and event management.
Salary : $45 - $57
