What are the responsibilities and job description for the Operations Analyst I position at The Fountain Group?
Pay : $32hr based on previous experience.
Location : Hybrid in Indianapolis, IN - 3 days onsite, 2 days WFH.
Duration : 3 month contract - (potential to extend or convert based on performance & budget).
- Responsible for supporting Small Medium Account Executives through Sales Operations cases consisting of Tier 1 level cases (opportunity and basic quote support).
- This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy.
- The role requires a strong understanding of internal quote-to-cash systems systems as well as ESMB business practices.
- Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy.
- Would be working out of a shared global queue in conjunction with the Global Support Sales Ops team. Expectation will be to handle / resolve 15-20 cases per day.
- Prior Salesforce Lightning utilization a plus.
- Ability to use excel / google sheets to calculate opportunity values.
- Provide subject matter expertise on projects within Sales Operations
- Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
- Assist with onboarding of new team members
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
Salary : $32