Operations Analyst I

Pay : $32hr based on previous experience.

Location : Hybrid in Indianapolis, IN - 3 days onsite, 2 days WFH.

Duration : 3 month contract - (potential to extend or convert based on performance & budget).

• Responsible for supporting Small Medium Account Executives through Sales Operations cases consisting of Tier 1 level cases (opportunity and basic quote support).
• This guidance includes but is not limited to deal structure questions, quote support, contract support, deal calculations, service delivery support, and ensuring quotes are in compliance to revenue & company policy.
• The role requires a strong understanding of internal quote-to-cash systems systems as well as ESMB business practices.
• Specialists need to work independently with minimal oversight and in a team environment with other specialists or business partners to help solve complex issues with speed and accuracy.
• Would be working out of a shared global queue in conjunction with the Global Support Sales Ops team. Expectation will be to handle / resolve 15-20 cases per day.
• Prior Salesforce Lightning utilization a plus.
• Ability to use excel / google sheets to calculate opportunity values.
• Provide subject matter expertise on projects within Sales Operations
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy
• Assist with onboarding of new team members
• Work with Sales and Collections to assist resolution to customer billing investigations and disputes
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

Salary : $32