Casino Security Officer

CASINO SECURITY OFFICER

Primary Responsibilities:
• Provide security service for the Casino
• Conduct money, chip, drop box, and drop team escorts for the Casino operation.
• Issue temporary licenses, access cards, and temporary vendor ID cards as needed.
• Respond to emergencies as a Casino Security Officer (CSO)
• Respond to Security calls, incidents, and events
• Coordinate with the Casino Manager on duty regarding unruly, disruptive, or guests exhibiting suspicious activities.
• Provide First Aid response
• Stand at the Casino access point, determine access, and provide information about the resort and Casino.
• Stand an access point post, determine access, and direct traffic
• Communicate in clear understandable English language by two-way radio, telephone, computer, and hard-copy written information
• Record and disseminate appropriate information regarding access
• Act on appropriate security issues from active observation and through the use of the CCTV camera displays
• Review, check, and process entering and exiting personnel for rule compliance
• Review, check, process, and activate access controls involving locks, man-traps, and automated gates
• Monitor, interact, and respond in a timely manner to the fire alarm system electronic notifications
• Ensure guest and employee safety and security
• Conduct investigations, when directed, and write clear, concise reports
• Enforce company policies and procedures
• Ensure facility security
• Engage in positive Guest and employee interactions, under all types of conditions
• Provide and portray customer service and hospitality through consistent demonstration of the ten essential attributes and the Greenbrier Service Standards
• Ability to handle extremely stressful situations
• Maintain professional calm demeanor during encounters with guest, visitors, or employees
• Maintain professional (clean, neat) appearance
• Work independently with minimal supervision
• Conduct periodic inspections of fire extinguishers and other safety equipment.

Secondary Responsibilities:
• Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices
• Drive a department patrol vehicle on public and private, improved and unimproved, roadways, trails, paths, including mountainous terrain.
• Assist in Hotel security operations when directed.

In order to be successful in this position, the ideal candidate must meet the following criteria
in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements:
• Casino Security service experience preferred
• Preference may be given current WV Lottery Commission Occupational License Holders
• Demonstrated hospitality or related experience
• Law enforcement/military and/or Firefighter/emergency medical service experience preferred

Educational Requirements:
• High School Diploma or G.E.D. required

Communication Skills Requirements:
• Ability to effectively communicate verbally, both in person and on the telephone/radio 
• Report writing skills

Technical Requirements: 
• Current certification in a recognized basic first aid program or higher (Such as EMT), ie American Red Cross, American Heart Association, WV RESA, etc.
• Current certification in a recognized Cardiopulmonary Resuscitation (CPR) program, ie American Red Cross, American Heart Association, WV RESA, etc.
• Valid drivers license
• Must attain American Hotel and Lodging Association Certified Lodging Security Officer certification within 18 months of hiring, or an equivalent certification as specified by the Director of Security.
• Must successfully attain a valid WV Lottery Commission Gaming license to work in the Casino.
• Must achieve and maintain all training and technical requirements as listed in this EJF.
     

Required Supervision: (Reports to, Supervision provided, number of people to supervise)
• Reports through chain of command to Captain, Major, Manager of Fire & Safety, Director of Security
• No direct supervision of subordinates

Other Requirements:
• Consistent demonstration of the Ten Essential Attributes
• Consistent demonstration of the Greenbrier Service Standards
• Consistent demonstration of the Code of Ethics
• Consistent demonstration of the Core Values
• Working safely is a condition of employment

*Requirements are subject to change