Dispatcher

Essential Job Functions

Position:  Dispatcher                       

Department:  Motor Service           

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·        Operate the communication center equipment and radio

·        Coordinate guest arrivals, departures and manifest

·        Dispatch and communicate, using approved method and language

·        Receive telephone and other messages, make appropriate communication and notifications

·        Ability to stay calm under stressful conditions

·        Cover dispatch positions at front door and motor service

·        Ability to bill clients for services using computer systems

·        Ability to quote rates accurately

·        Check daily distribution at the beginning of each shift

Secondary Responsibilities:

·        Maintain department administrative equipment

·        Provide input to Director and Managers

·        Work closely with conference services and front office staff

Normal Working Hours: (Shift, days)

·        Varies, shift work, 40 hours per week

·        Overtime when needed

·        Other duties as assigned

In order to be successful in this position, the ideal candidate must meet the following criteria

In addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·        General secretarial and clerical experience

·        Dispatcher experience

·        Guest service contact preferred

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·        High School Diploma or G.E.D. required

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·        Good telephone etiquette

·        Excellent verbal, phone and communication skills

·        Use of two-way radio

Technical Requirements:    

·        Familiar with two-way radio procedures 

·        Working knowledge of various computer programs

·        CDL (Class B ) preferred

·        Passenger endorsement preferred