What are the responsibilities and job description for the Room Attendant position at The Greenbrier Hotel?
Position: Room Attendant
Department: Housekeeping
Primary Responsibilities :
•Perform Turndown Service at the standard detailed in the Standard Operating
Procedures including the functions of:
•Stretch the bed linen and leave top folded for guest to sleep (Change sheets
upon request)
•Place turndown chocolate by guest pillow
•Tidy the guests’ personal belongings (i.e. clothing, shoes, toiletries, etc.)
•Clean and/or vacuum floors when necessary
•Remove used towels and trash
•Replenish amenities
Secondary Responsibilities :
•Respond to varying special requests, including:
•Emergency clean up
•Providing additional requested amenities or furnishings
•Communicate with guests regarding directions, providing descriptions of hotel
amenities and facilities
Normal Working Hours :
•5:00pm-9:30pm
•Must be available Sunday – Saturday & all holidays
In order to be successful in this
position, the ideal candidate must meet the following criteria
Past Work Experience Requirements :
•Housekeeping experience in hotel or professional work environment preferred.
•One year consecutive work history showing dependability& commitment to the
job, OR
•If a candidate has no work history within the past year, dependability and
commitment can be demonstrated through non-paid activity or involvement such as
school, extracurricular activities or volunteering.
•Satisfactory performance and attendance with 5 or less absences per year.
Educational Requirements :
•High School Diploma or G.E.D. required
Communication Skills Requirements :
•Ability to effectively communicate with internal & external customers.
•Ability to quickly solve and respond to problems
Technical Requirements :
•None
Required Supervision :
•Directions given by supervisor
•Ability to follow directions
•Must work independently
Other Requirements :
•Must be flexible
•Must have a neat & clean appearance
•Must be able to perform all phases of cleaning.
•Ability to handle pressure & deadlines.
•Must be able to organize & plan tasks.
•Must be able to work harmoniously with co-workers.
•Maid work is a very personal guest service, must feel comfortable working
around guests & their belongings
The
selected candidate must be able to uphold the Greenbrier’s Vision, as well as
demonstrate the 12 Greenbrier Values of Safety, Honesty, Excellence, Respect,
Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility,
and Fairness.
*Requirements are subject to
change
