Security Officer

Essential Job Functions

Position:  Lieutenant Security and Security Officer       

Department:  Security 

Date Updated:  02 / 2021

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·         Respond to fire emergencies as a trained Fire Fighter

·         Respond to other emergencies including response as a confined space rescue team member

·         Respond to Security calls, incidents, and events

·         Respond to Emergency Medical calls and provide First-Aid

·         Stand an access point post, determine access, and direct traffic

·         Communicate in clear understandable English language by two-way radio, telephone, computer, and hard-copy written information

·         Record and disseminate appropriate information regarding access

·         View, recognize, and act on appropriate security issues from active observation and by utilizing the CCTV camera displays

·         Review, check, and process entering and exiting personnel for rule compliance

·         Review, check, process, and activate access controls involving automated gates

·         Monitor, interact, and respond in a timely manner to the fire alarm system electronic notifications

·         Ensure guest and employee Safety and Security

·         Conduct investigations and write clear, concise reports

·         Enforce company policies and procedures

·         Ensure facility security

·         Engage in positive Guest and Team Member interaction, under all types of conditions

·         Provide and portray customer service and hospitality through consistent demonstration of the ten essential attributes

·         Ability to handle extremely stressful situations

·         Conduct foot and vehicle formal fire-watch patrols utilizing electronic recording devices

·         Drive a department patrol vehicle on public and private, improved and unimproved, roadways, trails, paths, including mountainous terrain.

·         Drive, position, and operate the department’s fire apparatus under routine and emergency operations.

Secondary Responsibilities:

·         Maintain professional calm demeanor during encounters with guest, visitors, or team members

·         Maintain professional (clean, neat) appearance

·         Work independently with minimal supervision

Normal Working Hours: (Shift, days)

·         Shifts (7:00am-3:00pm), (3:00pm-11:00pm), (11:00pm-7:00am)

To be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Team Members.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         Firefighter / Emergency Medical Service and/or Law Enforcement / Military experience preferred

·         Security service experience preferred

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         High School Diploma or G.E.D. required

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Ability to effectively communicate verbally, both in person and on the telephone 

·         Report writing skills

Technical Requirements:  

·         Current certification as a WV Firefighter Level 1 or higher

·         Must have the ability to achieve confined space entry and rescue certification

·         Current certification in a recognized Basic First-Aid program or higher (Such as EMT), ie American Red Cross, American Heart Association, American Safety and Health Institute, WV RESA, etc.

·         Current certification in a recognized Cardiopulmonary Resuscitation (CPR) program, ie American Red Cross, American Heart Association, American Safety and Health Institute, WV RESA, etc.

·         Valid drivers license

·         Ability to obtain American Hotel and Lodging Association Certified Lodging Security Officer certification or an equivalent certification as specified by the Director of Security.

·         Must achieve and maintain all training and technical requirements as listed in this EJF.

Computer Experience & Level (Beginner, Intermediate, Advanced)

• Word Processing - Beginner
  
• Spreadsheet (Excel)- Beginner
  

Technical Skills -      Skill Level (Beginner, Intermediate, Advanced)

Typing -          Beginner

Data Entry -   Beginner

Physical Requirements:

            Location of Work

            Indoors -        Yes     Heated -         Yes

            Outdoors -     Yes     Temp. Fluctuations -     Yes