What are the responsibilities and job description for the Surveillance Operator position at The Greenbrier Hotel?
Position: Surveillance Operator
Department: Surveillance
Primary Responsibilities: (guest
interaction, ordering responsibilities, clean up duties, clerical
responsibilities, etc.)
•Must be vigilant in observing all areas of the
casino and report all procedural infractions and criminal activity to the
appropriate person/department.
•Performs close watch duties as
assigned.
•Maintains familiarity with gaming law, regulations, company
policies and procedures.
•Must be diligent in monitoring all company assets
as well as monitoring all employees for procedural violations.
•Must enforce
department procedures by observing and reporting any failure to comply with
company policy.
•Must maintain up-to-date working knowledge of procedures and
policies for all departments
Secondary
Responsibilities:
•Maintain up to the minute, detailed, and accurate
logs.
•Responsible to learn new technologies as they are
implemented.
•Maintains cleanliness of workstations and
equipment.
•Responsible to learn all new table games installed on the gaming
floor.
•Maintain a clean, safe, and hazard free work environment
Normal Working Hours: (Shift,
days)
•Must be able to work any shift, any days, and available on
holidays
In order to be successful in
this position, the ideal candidate must meet the following criteria
in
addition to the 5 Star Mobil service standards for All
Employees.
Past Work Experience Requirements:
(Type of work, number of years required, equivalent experience,
etc.)
•Minimum one year surveillance experience
preferred
Educational Requirements:
(Degree/Certification, highest required/preferred, field of study)
•High
School Diploma or G.E.D. preferred
Communication Skills Requirements:
(Verbal: phone, in-person, group; Written: memos, documents)
•Must possess
excellent phone communication skills
Technical Requirements:
•The
ability to operate various base station and handheld radios.
Required Supervision: (Reports to,
Supervision provided, number of people to supervise)
•Surveillance
Supervisor/Surveillance Manager/Surveillance Director
Other Requirements:
•Consistent
demonstration of the Ten Essential Attributes
•Must be able to obtain a state
issued gaming license.
*Requirements are subject to
change
