Resident Manager

The Housing Company, a nonprofit organization, has an opening for a motivated individual to fill the position of Resident Manager at the apartment community. The need for affordable housing is at an all time high and this position provides an opportunity to help individuals who are in need in the community. This position will be [ ] hours per week at the [ ] apartments in [ CITY, Idaho].

Responsibilities include:

• 
  In cooperation with Regional Property Manager, effective and efficient daily on-site operation of the apartment community
• Follow company policies for Resident Selection and implement the requirements of the company’s Management Plan as set forth in the company’s Operations Manual
• Maintain occupancy at 95% or more
• Adhere to budget, securing advance approval for any item purchased if project is over-budget in that spending category
• Consistently market property through community outreach and establish strong relationships with other local service providers
• Maintain current waiting lists to ensure rapid leasing
• Market units immediately upon receipt of notice of intention to move, using advertising approved by Regional Property Manager
• Maintain Telephone and Traffic Logs
• Process annual income re-certifications within 60 days of expiration
• Maintain positive tenant and public relations, notifying Regional Property Managers when tenant grievances are reported or disruptions of any nature occur
• Maintain current procedure manuals and forms
• Accurately, timely and efficiently complete all responsibilities and requirements listed below, following the established policies of the company as set forth in the Operations Manual and Admissions and Occupancy Manual:

o Office hours

o Daily, weekly and Seasonal Tasks

o Key Policy

o Rent Collection, Banking, Rent Roll Processing, Rent Concessions

o Delinquencies, Evictions and Abandonment

o Payroll Reporting

o Purchases and Payments to Vendors

o Safety and Emergency Procedures

o Fair Housing Rules

o Requests for Accommodation

o Reporting to Boise Office

o Petty Cash

o Marketing, Affirmative Action, Market Surveys

o Resident Grievances

o Confidentiality of Resident Information

o Notices of Non-Compliance

o Notices of Apartment Deficiencies

o Maintenance of Resident Files

o Maintenance and Posters and Signs

• 
  Working with Regional Property Manager and Maintenance Staff, make recommendations for property improvements
• Maintain work policies that consider safety of self and others
• Work with tenants to resolve complaints and maintenance requests
• Clean vacated units with maximum of 4 hours spent without prior approval from Regional Property Manager for excessive cleaning
• Monitor preventative maintenance and schedule preventative maintenance items with the maintenance staff as required in the Operations Manual
• Coordinate external vendors, contractors, etc. and monitor the work to be completed, as well as time and materials used
• Ensure all vendors/contractors have valid workers compensation and liability insurance and obtain form and W-9
• Check with supervisor if a contractor is required and ensure that only approved contractors are used
• Inventory and maintain a stock of required supplies and materials appropriate for the property and as approved by the supervisor
• Report any maintenance problems to the Regional Property Manager
• Maintain a clean property in good repair with positive curb appeal
• Follow all company policies as provided in the Operations Manual in all aspects of maintenance, including:

o Daily, Weekly and Seasonal Tasks

o Work Order Processing

o Inspections

o Safety

o Inventory of Tools and Equipment

o Preventive Maintenance Schedule

o Managing Water and Mold

o Maintenance Files and Records

o Work Rules

o Chemical Applications

Job requirements:

• High school diploma or equivalent
• Knowledge of basic record keeping
• Excellent customer service skills that foster a positive community environment
• Attention to detail
• Basic computer skills
• Strong communication skills and self motivation
• Be able to prioritize multiple tasks, follow-up, and follow through
• Must be able to pass pre-employment drug screen and criminal background

We offer competitive wages along with a benefit package. Apply online at: www.thehousingcompany.org/careers OR email your resume to employment@ihfa.org with the position you are interested in. Above description is not inclusive of all job duties. Qualified candidates must be able to perform essential functions with or without accommodation.

Equal Opportunity Employer