What are the responsibilities and job description for the Service Technician position at The ICEE Company?
POSITION SUMMARY:
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.
ESSENTIAL FUNCTIONS:
- Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
- Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
- Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
- Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
- Documents all work performed and closes out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
- Performs other duties as assigned by Supervisor.
COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
- Strong mechanical aptitude.
- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish tasks in a timely manner.
- Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- Strong mechanical background.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid Driver’s License.
- Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.
Job Analysis/Job Description Physical Activities Checklist
Job title: Service Technician
|
Physical Activities Check all that apply |
Frequency (N)Never, (O)Occasionally or (C)Constantly |
|
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. |
C |
|
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. |
C |
|
Remaining in a stationary position, often standing, or sitting for prolonged periods. |
C |
|
Moving about to accomplish tasks or moving from one worksite to another. |
C |
|
Adjusting or moving objects up to 15 pounds in all directions. |
C |
|
Communicating with others to exchange information. |
C |
|
Repeating motions that may include the wrists, hands and/or fingers. |
C |
|
Operating machinery and/or power tools. |
C |
|
Operating motor vehicles or heavy equipment. |
C |
|
Environmental Conditions Check all that apply |
Frequency |
|
Low temperatures. |
O |
|
High temperatures. |
O |
|
Outdoor elements such as precipitation and wind. |
O |
|
Noisy environments. |
O |
|
Hazardous conditions. |
O |
|
Poor ventilation. |
O |
|
Small and/or enclosed spaces. |
O |
|
Adverse environmental conditions expected. |
O |
|
Physical Demands Check only one |
Frequency |
|
Sedentary work that primarily involves sitting/standing. |
O |
|
Light work that includes moving objects up to 20 pounds. |
O |
|
Medium work that includes moving objects up to 50 pounds. |
O |
|
Heavy work that includes moving objects up to 100 pounds or more. |
O |
Disclaimer:
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement:
The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.