What are the responsibilities and job description for the Service Technician position at The ICEE Company?
Requirements and Responsibilities
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA).
Perform preventative maintenance, troubleshooting or diagnose service problems and repairs as needed. Making sure to check quality of all products i.e: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle.
Document all work performed and close out all activities upon completion.
Ensure that the point of sale (POS) material is fresh.
Clear communication is essential to be able to communicate to both customers and co-workers.
In some locations, the Service Technician will be responsible for machine movement and various other duties as assigned.
COMPETENCIES
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Mechanical Aptitude
Customer relations, interpersonal relationships, team relations and service
Excellent organizational and time management skills
Must be self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills
Minimum Requirements
Strong mechanical background
Graduate of Technical or Vocational School a plus
Type I, II or higher EPA Certification to service refrigeration equipment is a plus.
Valid driver's license
Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
Work may require the use of a ladder from time to time. The ladder will depend on the task at hand but will range from a simple step ladder all the way up to extension ladders designed for roof access.
Ability to drive more than 40% of the time.
Must have steel-toed shoes (ICEE provides uniforms as described above)
ICEE offers their Technicians:
- Company Vehicle and Gas Card
- Cell phone and Tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays, sick time, paid vacation
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
- All tools are provided
- Opportunity to travel
- Room to advance
- Ongoing training at Nationwide Training Facilities, Online and in the Field
EQUAL EMPLOYER OPPORTUNITY:
ICEE is an equal employment opportunity and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.