What are the responsibilities and job description for the Community Resource Navigator position at The Jane Pauley Community Health Center, Inc?
Who are we?
Jane Pauley is a multifunctional Federally Qualified Healthcare Center (FQHC), specializing in providing stable consistent healthcare to all individuals in need regardless of income or insurance status. We are an ever-growing innovative organization with 18 facilities in 4 counties spanning across the greater Indiana area. We do what we do simply because we care for our communities.
Summary
The Community Resource Navigator will serve as a primary point of contact for patients and the
communities we serve in an ambulatory care setting. They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC service.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Work outreach events during traditional and non-traditional hours and locations
Work collaboratively with all the different departments of the JPCHC organizations
Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
Maintains high level of confidentiality while interacting with patients and clients with empathy and respect
Research and resolve patient or client issues, including consulting with providers, plan administrators, insurance companies
Educate members on issues related to using the healthcare system and their specific government assistance plan
Maintain HIPAA standards and confidentiality of protected health information
Follow up with clients/patients who request in-person government assistance
Maintain Food Pantry at designated location including pantry access, stocking, ordering and cleaning.
Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
Assist patients with applications and follow up for Medicaid programs and Marketplace coverage
Assist patients with Medicare
Process income information for the JPCHC Sliding Fee Scale applications
Assist patients with applications for various Prescription Assistance Programs
Provide community resources to the underserved, vulnerable populations and patients
Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
Assist with Social Determinants of Health where needed
Assist with special projects and other duties as necessary and required
Perform related duties as assigned
Education and/or Experience
- Bi-Lingual/Multi-Lingual a plus
Two years of previous experience in outreach navigation preferred
Customer service experience required
Must be willing to travel 50% of the time to different site locations
Valid Indiana Drivers License and proof of auto insurance required
Certified Indiana Navigator certification required within 90 days(s) of employment
Certified Application Counselor certification required within 90 day(s) of employment
Community Health Worker certification required within 6 months of employment
High School Diploma or Equivalent required.
Benefits
Benefits package includes medical; dental; vision; life; voluntary life; long-term disability; short-term disability; generous paid time off; generous company match 401(k) retirement plan; tuition reimbursement; EAP and much more! Come join an organization that cares.
