What are the responsibilities and job description for the Administrative & Marketing Support/Receptionist position at The Landover Corporation?
The Administrative Support Services – Listings & Marketing role is responsible for facilitating innovative, timely and effective support for Coldwell Banker Bain Agents, so they may provide full-service customer support excellence to meet the needs of our clients. Duties will include reception and marketing as primary duties with administrative, technology, listing related activities, organization, and day-to-day office operations.
What we will want you to do:
Administrative/Reception/Office Operations
- Open & close office and greet guests in a prompt, positive, professional & friendly manner.
- Distribute incoming mail, post outgoing mail, and coordinate courier pick-ups & deliveries as needed.
- Aid in filing, scanning & coping documentation as needed.
- Provide excellent customer service to agents to facilitate their success in serving our clients.
Marketing Support
- Assist agents with their web profile pages on branch and company websites. ·
- Monitor office and agent profile pages to ensure proper representation.
- Assist agents with creating & preparing general marketing collateral (i.e. flyers, postcards, etc.).
Technology
- Strong knowledge of the Microsoft Office Suite & Adobe Creative Suite as well as popular Social Media platforms
- Develop & maintain proficiency in all applicable office technology to effectively train others & act as the first line of contact for all branch technology issues.
- Troubleshoot basic issues & escalate unresolved issues to the Technology department.
- Ensure new employees & agents are set-up & trained on the network, email, phone/voicemail & all other applicable company technology.
Listings Support
- Enter listing into the MLS. Upload/attach documents, photos & virtual tours.
- Ensure listings comply with MLS rules & regulations.
Sales Support
- Update the MLS with status changes.
- Miscellaneous sales processing (ie., referrals, business price opinion's, etc… outside the normal purchase process).
What we'd like you to bring:
Education & Experience
- High school diploma or equivalent required. Associates degree preferred.
- Minimum of 2 years in a professional office environment required.
- Real estate office experience preferred.
Job Knowledge, Skills & Abilities
- Understanding of the real estate industry and its sales process. ·
- Adept knowledge of all aspects of office administration.
- Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment
Computer Skills/Proficiency
- Good knowledge of Windows & Mac operating systems, Microsoft Office Suite.
- Knowledge of Adobe products, social media and real estate specific software preferred.
- Ability to troubleshoot basic issues and train others on basic and intermediate skills.
Benefits include paid holidays, vacation, medical, dental, vision, Health Savings Account, Flexible Spending Account, 401(k).
