Turndown Attendant

OUR COMPANY

Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

OUR PROPERTY

The Lodge at Blue Sky is nestled between the soaring peaks of Utah’s Wasatch and Uinta mountain ranges, sitting on thousands of acres of some of the world’s most breathtakingly beautiful natural lands just moments from Park City. 

The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.

ROLE SUMMARY

The primary role of the turndown attendants is to provide turndown service and clean guest rooms, ensuring the hotel’s established standards of cleanliness.  The turndown service adds a memorable touch to the guests’ stay, and the attendant puts effort into anticipating their unique needs.  They are responsible for reporting any maintenance deficiencies and handling guest requests or complaints, ensuring the confidentiality and security of all guest rooms.

CORE RESPONSIBILITIES

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to the assigned guest room and position securely.
• Provide turndown service to designated rooms on the assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and makeup bed when necessary; turndown bed to hotel standards.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu.)
• Set the radio to designated station and volume.
• Wash dishes and glasses, set up coffee and coffee maker for the morning as per standards.
• Lower shades.
• Set lighting and thermostat to designated levels.
• Notify Room Service of trays/tables/items in the room.
• Rehang/refold clothes.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower, and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned following all departmental procedures and standards as specified in Room Attendant.
• Update status of rooms cleaned and turned down on the assignment sheet.
• Return and restock closets at the end of the shift.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the supervisor.
• Turn over any lost and found items from guest rooms to the supervisor.
• Makeup cribs and rollaway beds.
• Help fold linens in the laundry.
• Restock housekeeping attendant’s closets.

ESSENTIAL QUALIFICATIONS

• A genuine affinity for interacting meaningfully and positively with guests.
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Prior hotel experience.
• Prior guest relations training.
• Knowledge of proper chemical handling.  
• Professional, polished service focused on exceeding expectations and attention to detail.

SKILLS

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain sensitivity and discretion with guest privacy.
• Ability to work cohesively with other departments and individuals as part of a team.
• Ability to prioritize and follow up on work assignments

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: 

• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting the property.  
• The constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio, 
• Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
• Most tasks are performed indoors. Temperature can be extreme but is usually moderate.  Noise level is usually moderate. Frequently works near moving/mechanical parts. The employee will be exposed to cleaning fluids and chemicals necessary to perform duties.

JOIN OUR FAMILY

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Lodge at Blue Sky is an Equal Opportunity Employer, M/F/D/V. The Lodge at Blue Sky provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Lodge at Blue Sky complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.