What are the responsibilities and job description for the Pool Bartender position at The London West Hollywood at Beverly Hills?
The Pool Bartender prepares and serves alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel restaurant and pool standards.
- Greet and make all guests feel welcomed.
- Ensure guest satisfaction by engaging in conversation.
- Understand and answer all questions pertaining to beverage and menu offerings.
- Take drink and food orders from guests and servers, and process in a timely manner.
- Remain attentive to guests, adhering to or exceeding service standards.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor at all times.
- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
- Be continually aware of, and maintain, the highest standards of safety and hygiene.
- Open bar, stocking as outlined in the bar inventory. Close bar according to bar closing procedures.
- Maintain cleanliness and orderliness of bar to provide the best appearance possible.
- Maintain cleanliness standards in order to satisfy local health department and State Board of Health requirements.
- Handle cash, credit card, currency conversions and other financial transactions.
- Receive proper payment from guest and ensure accuracy of guest check and method of payment.
- Ensure the security of guest payment information.
Job Requirements:
- Minimum one year bartending experience in a high-volume bar
- At least 18 years of age
- Basic computer skills, prior Micros experience a plus
- Experience as a bartender in a reputable business location
- Must be able to speak, read and write English and have basic food/beverage knowledge
- Food Handlers, RBS and TIPS required
- High school diploma or GED
The bartender responsibility is to sell and serve alcoholic beverages to customers that are the legal drinking age and to maintain a clean, orderly and well-stocked bar. Ensure compliance with legal requirements.
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