Director Of Front Office

Job Summary
The Director of Front Office is a pivotal leadership role responsible for overseeing the daily operations of the front office team. This position requires a dynamic individual who excels in customer support, organizational skills, and effective communication. The Director will ensure that all front office functions are executed efficiently and that exceptional service is provided to all clients and visitors.

Duties

• Lead and manage the front office team, providing guidance and support to ensure high levels of performance.
• Oversee daily operations, including scheduling, calendar management, and phone etiquette.
• Develop and implement policies and procedures to enhance operational efficiency.
• Foster a welcoming environment for clients and visitors while addressing their inquiries and concerns promptly.
• Maintain accurate records and documentation related to front office activities.
• Utilize computer literacy skills to manage various software applications, including Google Suite.
• Collaborate with other departments to ensure seamless communication and coordination.
• Train new staff on office procedures, customer service expectations, and best practices.

Qualifications

• Proven experience in an office management or administrative role with a focus on customer support.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Proficient in computer literacy, particularly with Google Suite applications.
• Excellent phone etiquette and interpersonal communication skills.
• Time management capabilities to handle multiple responsibilities efficiently.
• Bilingual proficiency is a plus but not required.
• A proactive approach to problem-solving with attention to detail.
• Ability to work collaboratively within a team-oriented environment.

This role offers an exciting opportunity for individuals looking to advance their career in office management while contributing positively to the overall client experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Work Location: In person