What are the responsibilities and job description for the Hospitality Specialist (Host) position at The Melting Pot?
Description
The Hospitality Specialist plays a pivotal role at The Melting Pot. As the first and last point of contact for our guests, you are essential in setting the stage for their Perfect Night Out dining at our restaurant.
Requirements
Duties include, but are not limited to:
- Answer phones, take reservations and answer general guest inquiries.
- Promote and maintain positive guest relations.
- Adhere to and maintain company policies and standards.
- Open doors, greet and seat guests.
- Establish professional, hospitable rapport with each guest you serve.
- Comply with local alcoholic beverage laws.
- Comply with appearance and grooming standards.
- Be aware of the cost of supplies and proper handling procedures.
- Always exceed guests expectations, making their evening extra special.
- Perform opening, running, and closing sidework assignments that include light cleaning tasks.
- Always perform as a team member.
- Attend and participate in on-going training sessions. Read shift notes and attend shift meetings.