Visitor Services Ticketing Assistant -Temporary (Summer)

Looking for some fresh air and sunshine?  Join our team of front-line ambassadors who welcome 1 million visitors each year to the Arboretum.  In this role, you will create a friendly, welcoming environment for our members and guests as they enjoy our new, summer mini-golf experience, Wonder Woods.  You will process retail transactions, distribute/collect equipment, and also troubleshoot issues with tickets or on the golf course. Successful candidates will be able to work outdoors, multitask in a fast-paced environment, problem-solve professionally and courteously, adapt effectively to change, and be comfortable with electronic technology to utilize our ticketing software. Work occurs independently and in active cooperation with others. You’ll be part of a great team, working together to make the Arboretum exceptional.

Position Summary: Provide a welcoming environment to participants for Wonder Woods Mini Golf at The Morton Arboretum. Complete retail transactions, troubleshoot orders, distribute golf equipment, and enforce course rules, scan tickets, rebook reservations, and answer customer inquiries in person, via email, and by phone.
Essential Functions: 

• Provide friendly customer service and accurately communicate golf course rules and policies. Ensure that guest and member needs are met in a timely and friendly manner, including following up and resolving customer issues.

• Utilize e-commerce software to process mini golf course registrations. Manage and edit orders as needed. 

• Maintain an active, accurate knowledge of Arboretum programs, events, and activities, and exhibit the ability and willingness to share information with visitors and callers.
• Multi-task digitally by navigating easily and effectively between various information sources such as the Arboretum website, intranet, Google apps, email, etc. 
• Maintain excellent communication with internal parties (staff, peers, supervisors, volunteers) and external parties (members & guests). This includes providing timely feedback regarding customer interactions, concerns, and suggestions.
• Ensure work areas are kept well-stocked and neat. 
• Demonstrate alignment with the Arboretum’s employee core values to be inclusive, take ownership, work together, keep learning and make the Arboretum exceptional.
• Complete daily course inspections at shift start, and alert relevant staff to course hazards and upkeep opportunities.
• Other duties as assigned.

Qualifications: High School diploma or equivalent required. 1 years of customer service experience is preferred. Strong  verbal and written communication skills are required.. Computer literacy is required, with proficiency in the basic skills of opening, composing and organizing emails, as well as ability to navigate websites and other digital resources. Prior use of Google applications is preferred. Spanish speaking is preferred, but not required. Must present a professional image to the public by following the Guest Experiences dress code (uniform shirt and/or hat).  Must be punctual and reliable for scheduled work shifts.

Success Factors: Friendly and customer service oriented individual who is able to relate effectively with people of diverse cultural backgrounds, education, ages, and experiences. Highly organized individual who can handle multiple tasks with frequent interruptions. Self-motivated and works well with minimal direct supervision. Dependable with the ability to work flexibly in a changing environment. Able to handle varying outdoor weather conditions.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Physical Demands:  Requires physical activity, including lifting and carrying (up to 20 lbs). Prolonged periods of standing and walking.  Full range of motion with arms.
• Work Environment: Work is performed primarily outdoors, in varying weather conditions, with occasional work inside. Daytime shifts occur at a workstation, with a computer and keyboard, distributing playing equipment over a counter. Evening shifts are performed at the outdoor entry point for Mini Golf, welcoming ticket holders, as well as scanning and selling event tickets. 
• Equipment: Computer, point of sale terminal, credit card terminal, and two-way radio. 

• Schedule: Season runs from May to September. Position requires availability for at least one weekend day a week; some evening shifts may be available. Shift hours vary with some daytime shifts starting at 9:30 a.m. and evening shifts potentially ending as late as 9:30 p.m. Twelve of the fourteen weeks of the golf season required, as well as attending a mandatory orientation meeting and additional training sessions. May be asked to shorten or lengthen hours, based on organizational needs. 

             The hiring rate for this position is $15.50/hour. 

The Morton Arboretum is a champion for diversity, supporting a culture of inclusion that attracts, inspires, and engages people to achieve success. The Arboretum is committed to hire and develop employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.  

The Morton Arboretum is dedicated to complying with our obligations as an equal opportunity/affirmative action employer. All applicants are guaranteed equal consideration for employment. 

Salary : $16