What are the responsibilities and job description for the Guest Experience Specialist position at The Pinnacle Companies?
At The Pinnacle Companies, we're more than just a business; we're a family that thrives on enhancing the lives of others. As a world-class leader in the lifecycle of luxury vacation homes, we excel in architecture, construction, interior design, property management, and vacation rentals. Our culture is our crown jewel - professional yet personal, bold yet humble, and always evolving. We're not just doing business; we're living life together, making meaningful impacts every day. Are you passionate about creating memorable experiences for guests? Do you have a knack for anticipating and exceeding their needs and expectations? If so, we may just have the perfect role for you!
The Role:
At Pinnacle Lodging, we are seeking a dynamic Guest Experience Specialist to join our team. This role is pivotal in not only delivering exceptional service to our guests but also driving sales and maximizing revenue opportunities. You will ensure that every guest feels welcomed, valued, and delighted with their stay, while also identifying potential sales leads and contributing to the growth of our business.
Key Responsibilities:
- Guest Experience Excellence: Serve as the primary point of contact for guests, ensuring their needs are met and expectations exceeded. Deliver personalized service that makes every guest feel special and valued.
- Client Engagement and Sales Generation: Proactively identify sales opportunities by understanding client preferences and offering tailored services that enhance their experience.
- Team Collaboration and Support: Work closely with the front desk staff, maintenance technicians, and other team members to ensure a coordinated effort in providing top-notch guest services.
- Operational Excellence: Manage and prioritize work orders, coordinate with external contractors, and ensure all guest services are delivered on time and to the highest quality.
Qualifications:
- Excellent communication and interpersonal skills, both verbal and written, with an emphasis on sales-oriented communication.
- Experience in hospitality, tourism, customer service, or sales-related fields.
- A customer-oriented and service-oriented attitude, with the ability to handle challenging situations with tact, diplomacy, and a sales mindset.
- A flexible and adaptable mindset, with the ability to work in a fast-paced and dynamic environment both internally and externally.
- Knowledge of Microsoft Outlook, Excel, and Word, with the ability to utilize CRM software to track sales leads and customer interactions.
- This role is designed for individuals who are passionate about guest services and have a knack for sales. If you are eager to create memorable experiences for guests while driving sales, we would love to hear from you.
Why Join Us:
- Be part of a culture that's professional, yet personal; bold, yet humble.
- Work in an environment where your contributions directly enhance the lives of others.
- Join a dynamic, forward-thinking team that values innovation and continuous improvement.
- Embrace the joy and fulfillment of working with a close-knit team that's more family than colleagues.
Apply now to join our family and help us elevate lives through your excellent communication, empathy, friendliness, and local knowledge.
What we offer:
- Compensation starts at $25/hour based on experience and skill level.
- 3 weeks of Annual Paid Time Off.
- 16 Paid Volunteer hours annually, aligning with our ethos and serving our community
- Comprehensive Medical and Wellness Benefits including a 100% Employer Paid Health Insurance plan, with options to enroll in Dental, Vision, Short and Long-Term Disability, and Life Insurance plans.
- An annual invitation to participate in our Employee Stock Ownership Program.
- Memorable events and experiences like an annual trip to Mexico, turning team members into lifelong friends.
- Cell Phone and Mileage Reimbursements.
Join An Award-Winning Culture and Business:
This is not just a job, it's a calling. A calling to be part of something bigger than yourself. To be a leader in an ever-evolving landscape. If you are ready to make an impact, to be more than just an employee but a contributor to a legacy, we invite you to apply now and become a part of our story.
Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Pinnacle Lodging, and VisitBreck. Our businesses have been recognized locally and nationally including INC Magazine’s list of “Fastest Growing Companies in America,” Builder Magazine’s “America’s Best Builder,” The NAHB’s “Best in American Living,” Mountain Living’s “List of Top Architects and Designers,” Summit Chamber’s “Best Place To Work”, “Colorado Companies to Watch,” and 50 Parade of Homes awards.
Salary : $25
