Front Desk Associate

Position Summary:

The Purple Chandelier is seeking a warm, detail-oriented, and professional Front Desk Associate to be the first and last impression of our store. As the face of our brand, you will greet guests, manage phone and in-store transactions, and support the sales team in delivering a world-class customer experience. You’ll ensure the front desk runs smoothly, the store stays beautiful, and each client interaction reflects our commitment to affordable luxury, and sustainable quality. This is a high-impact role that requires a welcoming spirit, strong follow-through, and a keen eye for detail.

About Us:

The Purple Chandelier is a premier luxury consignment destination featuring fine furniture, couture fashion, and jewelry. Located in a 30,000 sq. ft. Las Vegas showroom, we offer curated, high-end treasures with a mission to “repurpose the past for a future that lasts.” Our vision blends sustainable luxury with exceptional service and timeless design. Our Front Desk team helps make that vision real—one warm welcome at a time.

Key Objectives:

• Provide exceptional hospitality to every client and guest upon arrival.
• Maintain the appearance, order, and operations of the front desk area
• Manage incoming calls, voicemails, payments, and customer inquiries with grace and efficiency.
• Support sales associates and liaise between departments to ensure smooth operations and client satisfaction.
• Assist with daily cash handling, shift handovers, and end-of-day reconciliation.
• Oversee logistics and scheduling incoming inventory and outgoing deliveries.

Core Responsibilities:

Reception & Communication

• Greet all visitors with warmth and professionalism
• Log guest arrivals and ensure sales staff are notified
• Answer phones promptly, check voicemails, and respond or delegate messages
• Assist walk-in clients, and act as a sales backup when needed
• Daily Operations & Administrative Support
• Open and balance cash register; reconcile drawer at close
• Process transactions, enter invoices in real time, manage receipts
• Replenish and maintain inventory of master forms
• Track layaway and hold tags; follow up on expirations and deliveries
• Conduct warm calls to past clients and encourage reviews & engagement

Cleanliness & Presentation

• Sanitize and organize front desk, coffee station, and kitchen
• Walk showroom floor daily to support appearance and guest needs

Cross-Departmental Support

• Assist with inventory reclaim research and intake support
• Coordinate deliveries with warehouse and sales
• Participate in projects assigned by leadership or department heads

Required Competencies:

• A natural greeter with a friendly voice and service-first mindset
• Ability to multitask gracefully under pressure
• Experience in a fast-paced retail or luxury environment preferred
• Computer savvy and comfortable with phones, POS systems, Microsoft Office and Google Docs
• Detail-oriented, accountable, and reliable
• Bi-lingual (Spanish/English) a plus

Education & Experience:

• High school diploma or equivalent required
• Prior customer service experience required
• Experience in luxury retail, hospitality, or consignment settings preferred

Compensation:

• Base Salary: $16/hr depending on experience and performance
• Incentive Program: Up to 20% bonus based on goals set specifically for each position.
• Group Commission

Commitment to Diversity: The Purple Chandelier is proud to be an equal opportunity employer. We embrace diversity, inclusion, and equity at every level. We hire local talent regardless of background and believe that reflecting the diversity of our community makes us a stronger, more empathetic brand.

Ready to Join The Purple Chandelier Family? Send your resume to work@thepurplechandelier.com with the subject line “Front Desk Associate – [Your Name].” Join us in redefining sustainable luxury—one smile, one sale, one stunning piece at a time.

Job Types: Full-time, Part-time

Pay: $33,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Holidays

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $33,000