What are the responsibilities and job description for the Technical Support Coordinator position at The QTI Group?
Summary:
If you are self-motivated and have strong leadership skills, we may have the ideal position for you! The QTI Group is assisting our client, located in Middleton, in recruiting to hire a Technical Support Coordinator to join their team as soon as possible on 3rd shift! This position entails ensuring the technical service needs of customers are met by working service requests resulting in coordinating all parties to fully restored service. This full-time, position is expected to last through 3/29/2024 with the possibility of extension or to be hired on and will operate Monday through Friday 2pm-11pm. The pay rate for this role is $20.00 per hour. The ideal candidate will have excellent organizational skills, is detail-oriented, and able to prioritize effectively. If this opportunity appeals to you, please apply online today!
Responsibilities:
If you are self-motivated and have strong leadership skills, we may have the ideal position for you! The QTI Group is assisting our client, located in Middleton, in recruiting to hire a Technical Support Coordinator to join their team as soon as possible on 3rd shift! This position entails ensuring the technical service needs of customers are met by working service requests resulting in coordinating all parties to fully restored service. This full-time, position is expected to last through 3/29/2024 with the possibility of extension or to be hired on and will operate Monday through Friday 2pm-11pm. The pay rate for this role is $20.00 per hour. The ideal candidate will have excellent organizational skills, is detail-oriented, and able to prioritize effectively. If this opportunity appeals to you, please apply online today!
Responsibilities:
- Receive inbound calls from service queue reporting status or requesting direction.
- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact.
- Ensure that the field technical staff or partners time spent onsite is utilized efficiently.
- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests.
- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of technicians.
- Enter updates in customer databases per established best practices and customer requirements.
- Close out completed service requests in internal and customer database.
- Contact dispatched technicians to gather status or service requests in which the ETA or anticipated completion time requirement has been exceeded.
- Other duties as assigned.
- HS diploma or GED equivalent is required.
- 1 years of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.
- 2 years of prior experience in a related field preferred.
- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location.
- Proven ability to effectively work in a team oriented, non-confrontational environment with customers and other departments.
- Strong verbal and written communication skills; ability to write reports and business correspondence.
- Must be able to lift and move up to 25 lbs.
- Proficient in Word, Excel, and Outlook.
- Should possess a professional and confident demeanor.
- Business casual work environment.
- Must be willing to submit to a drug screen and background check upon accepted job offer.
- Willingness to sign a company confidentiality agreement.
Salary : $20
