Information Technology Operations Manager

The Redda Group has been retained to find an IT Operation Manager for a leading provider of cybersecurity and infrastructure solutions with a robust presence in the federal sector and a growing footprint in commercial and SLED (State, Local, Education) markets. Delivering cutting-edge security overlays and infrastructure optimization to help their clients safeguard their digital landscapes and streamline their operations.

Are you ready to take your career to the next level in an exciting, fast-paced environment? We’re looking for a dynamic IT Operations Manager to lead the charge in optimizing our technology tools and processes, driving operational efficiency, and supporting our strategic objectives. If you thrive on collaboration, innovation, and impactful project management, this is the role for you!

As our IT Operations Manager, you will be at the forefront of enhancing our organizational efficiency through cutting-edge technology and streamlined processes. Your mission? To improve workflows, drive cross-functional collaboration, and ensure our technology is not just used, but fully optimized to meet our ambitious goals!

What You’ll Do:

• Technology Acquisition & Implementation: Work closely with department leaders to identify needs, evaluate solutions, and implement new technologies that align with our strategic vision—all while ensuring a smooth transition from legacy systems.
• Technology Management & Optimization: Oversee the management of our tech tools, ensuring they are utilized effectively across sales, marketing, finance, and more. Your knack for building strong vendor relationships will ensure top performance!
• Systems Administration: Handle the day-to-day admin of our systems, maintaining data integrity, security, and compliance while troubleshooting and optimizing performance.
• Project Management: Lead cross-functional projects from start to finish, keeping everyone aligned with timelines and budgets. Your proactive approach will ensure risks are managed and projects stay on track.
• Process Improvement: Analyze workflows to uncover efficiency gains and develop best practices that enhance data management and communication across the organization.
• Performance Analytics & Reporting: Create and maintain dashboards that track KPIs, providing valuable insights to senior leadership that inform decision-making and strategic planning.
• Change Management & Training: Champion change initiatives to ensure smooth adoption of new tools and processes. You’ll design and deliver training programs that enhance user engagement and proficiency.

Key Competencies:

• Project Management Expertise: Proven ability to handle complex projects with finesse.
• Technology Acumen: Strong background in tech acquisition and administration.
• Systems Administration Skills: Experience in managing enterprise systems effectively.
• Data-Driven Decision Making: Exceptional analytical skills to leverage data for improvement.
• Communication and Collaboration: A clear communicator who fosters collaboration across teams.
• Problem Solving: Innovative thinker who tackles challenges head-on.
• Adaptability: Thrive in a dynamic environment while juggling multiple priorities.

Key Performance Indicators (KPIs):

• Successful acquisition and implementation of technology within budget and timeline.
• High user satisfaction and adoption rates for technology tools.
• Reduced system downtime and quick resolution of technical issues.
• Measurable improvements in operational efficiency and productivity.
• Enhanced accuracy and quality of reporting.

Experience & Qualifications:

• Bachelor’s degree in business administration, Information Systems, Project Management, or related field preferred.
• 5 years of experience in IT operations, project management, or related roles with a focus on technology and process optimization.
• Demonstrated success in managing technology acquisition and systems administration.
• Proficiency in project management tools (like Asana, Trello, Microsoft Project) and data analysis tools.

Why Join Us?

Be part of a vibrant team that values innovation and collaboration! As our IT Operations Manager, you will play a critical role in shaping the future of our organization, making a real impact every day. If you’re ready to drive change and elevate our operations to new heights, we want to hear from you!

Apply now and embark on an exciting journey with us!