What are the responsibilities and job description for the Technical Services Analyst position at The Reynolds and Reynolds Company?
Position description :
Are you seeking a challenging, yet exciting career in the PC / Server, Networking, and VoIP technology fields? As a Reynolds Technical Services Analyst, you will develop dynamic troubleshooting, problem solving, and customer service skills while supporting a wide range of technologies in automotive dealerships across the country.
Technical Services Analysts provide technical assistance to our Reynolds customers and field engineers. They resolve issues with computer systems, voice and data networks, proprietary software, and peripheral hardware in a challenging but rewarding environment. Our Technical Services Analysts develop valuable troubleshooting, problem resolution, and customer service skills.
With time and experience, Technical Services Analysts may have the opportunity to participate in career-building projects such as :
- Testing PC / Server hardware and peripherals, electronic components, and networking appliances.
- Creating and modifying technical documents for support staff, installers, and customers.
- Evaluating new devices to be used with our systems.
- Developing hardware testing and production processes.
Training :
You will receive comprehensive on-the-job training that appeals to various learning styles. The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs, and the ability to learn by shadowing current Technical Services Analysts.
Requirements :
Benefits :
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work / life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.