Veteran Housing Program Director

What is an interim position?

An interim leadership position is a temporary assignment, providing an opportunity to utilize your skills and experience in a new capacity while maintaining the security of your original role. This means your previous position is held for your return, promoting continuity and stability while offering a chance to expand your skills. This is a developmental opportunity designed to broaden your expertise and contribute to the organization's success during a transitional phase. Interim roles are a great way for employees to get additional experience in a new role, including developing leadership skills, managing teams or projects, running meetings and communicating with community partners, and many more types of experiences, depending on the position.

You are not at risk of losing your previous position at the end of the interim period; the position you came from will be yours to return to at the end of the interim position. Please note: having an interim role does not mean the employee is guaranteed the position on a permanent basis after the interim period is done. ​If at the end of the interim period the position is posted for hire, you will have the opportunity to apply.

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Veteran Housing Program Director works to promote housing stability for veterans at-risk of homelessness or experiencing homelessness through the administration of a range of supportive services, including outreach, rental assistance, and case management. This position provides oversight for two teams working directing with veterans across Salt Lake County to locate, secure, and retain affordable permanent housing. This position is responsible for developing processes and coordinating service delivery across teams and ensuring compliance with the Supportive Services for Veteran Families (SSVF) program and grant requirements. Responsibilities include, but are not limited to, development of program procedures and activities, development of community partnerships, oversight of monthly administrative processes (projections, recertifications, rents, etc.) and compliance with the scope of work for each program, and reporting on program data.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Location
Pamela Atkinson Resource Center

3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Division Director of Housing Opportunities

Position Status
Full-Time

Shift
Monday-Friday, 40 Hours

Pay Grade and Starting Salary
Grade 14, $37.64/hour

FLSA Status
Exempt

Key Responsibilities

Management

• Provide leadership and support to team supervisors through regular meetings, training, case consultation and mentoring to ensure effective program delivery, team cohesion, and professional development.
• Hire, train and orient new managers on program standards and compliance with housing grants, reporting requirements, and outcomes.
• Coordinate regular team meetings and collaboration meetings to ensure a smooth and coordinated service delivery.

Administration

• Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, reporting requirements and outcomes, to ensure effective program management.
• Manage program budgets, including forecasting and decision-making on fund utilization.
• Ensure that monthly and quarterly reports/assessments are updated and submitted in a timely manner.
• Report monthly, quarterly, and annually on identified key performance indicators (KPIs) to Division Director.
• Lead community triage meetings to prioritize housing placements and streamline service coordination.
• Oversee program eligibility and recertification processes to ensure all paperwork is accurate, compliant, and completed in a timely manner.
• Oversee monthly rents process to ensure all eligible payments are released on time.
• Coordinate service delivery between programs, departments and partnering agencies.
• Communicate regularly with the Division Director of Housing Opportunities on all aspects of program operations.

Community Engagement

• Represent The Road Home at community events, conferences, and meetings to promote program visibility and foster collaborative partnerships.
• Develop and maintain relationships with the local, state, regional and national partner agencies, working collaboratively across agencies to expedite and prioritize supportive services to veterans experiencing homelessness
• Prioritized property management engagement to expand housing options and support program goals.

Strategic Direction

• Stay informed about emerging trends in homeless services and housing programs to inform strategic decisions and improve program effectiveness.
• Develop expertise in available affordable housing sites, subsidies, and best practices for housing stability.
• Develop program activities and processes in compliance with grant requirements and stay current with changing expectations in order to pivot when necessary.
• Identify and address process inefficiencies through quality improvement initiatives to enhance program outcomes.
• Attend recommended trainings and conferences to ensure ongoing professional development.
• Special projects and other duties as assigned.

Education and Experience

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field preferred or equivalent work experience.
• At least two years of management experience preferred.
• Experience with program and/or grant management.
• At least one year of case management experience.
• Experience working with diverse and vulnerable populations or lived experience.
• Demonstrated knowledge of social services, homeless resources, housing, and/or property management engagement preferred.

Required Skills and Abilities

• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Familiarity with Trauma-Informed Care and Housing First philosophies.
• Ability to work independently and make sound decisions with confidence.
• Self-starter who can work collaboratively as a team leader and accept feedback.
• Ability to communicate effectively, both verbally and in writing.
• Ability to delegate and to model compassionate and trauma-informed interactions, supporting at various levels of engagement with guests.
• Ability to handle difficult situations with professionalism, compassion and from a trauma-informed perspective.
• Demonstrated experience cultivating collaborative relationships across teams and with community partners.
• Excellent documentation, organizational and computer skills (Microsoft Suite, Calendar, Mail, etc.) Familiarity with Client Track or other HMIS database is a plus.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 15 pounds.
• Ability to stand and walk for at least an hour at a time.
• Must have a valid driver's license and be insurable to drive an agency vehicle. Access to a personal vehicle is preferred. Staff are eligible for mileage reimbursement when using a personal vehicle during the workday.

Salary : $80,000 - $104,000