What are the responsibilities and job description for the Customer Service Specialist position at The Social Barber?
Position: Customer Service Specialist Support Staff
Job Summary: Responsible for the overall customer service levels of The Social Barber shop, bar and spa.
Primary Responsibilities:
- Providing superior customer service to ensure the customers are experiencing a unique, one of a kind service that will guarantee their return
- Cheerfully greet customers upon arrival and guide them through our list of products and services
- Maintain a presentable and professional appearance for our customers
- Provide a tour of our location and present any specials, memberships, products etc.
- Offer, place orders, retrieve and serve beverages and / or snacks
- Communicate and follow up with the other team members and customer to ensure the customer is receiving an excellent customer service experience
- Provide assistance to the other team members while they are servicing our customers such as retrieving other supplies the team member might require or retrieving another beverage for the customer
- Promote services and membership programs
- Sell products or cosmetic supplies
- Systems utilization to schedule, view, communicate, document services rendered and check out patrons
- Offer to schedule customers next appointment
- Show our customers how to book their next service online
- Ask our customers about their experience and if they would like to share their feedback with us
- Ask our customers if they would recommend us to their family, friends and on social media
- Open and close the location
- Participate in team meetings, trainings and continuing education programs
- Consistently provide communication to the managers about our customer service levels from observations and customer’s feedback
- Assist in inventory and supply management
- Assist in the oversight of our Social Media presence
- Assist manager in the marketing efforts of the business
- Perform other administrative duties
- Clean around station, shop, bar, spa, restrooms and assist in washing/drying towels
- Stock shelves with products
- Must be able to drive to other businesses for the purpose of picking up supplies or patron’s food orders
- Maintain any required licenses
- Adhere and participate in all regulatory, safety and sanitation policies and procedures and ensure staff is doing the same
- Perform any other duties assigned by the manager and/or owner
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