Retail Sales Associate

• The UPS Store, the nation’s leading franchisor of business and postal services has an excellent opportunity for a sales and service associate in a fast-paced environment. The ideal candidate will have at least one year retail experience, with excellent customer service, sales and/or print skills. Must be well-organized and professional.
• Launch your career with the industry leader in the shipping and communications business. If you have the ability to engage customers and sell products and services, you can have a rewarding career with an industry leader. Computer, printing, customer service and sales skills a plus.
• We offer a competitive wage, sales incentives, supportive management, and a fun work environment.*

SUMMARY: *

• Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Become a notary public within 90 days of employment and provide notary public service for all customers. (The California Secretary of State requires a CA Department of Justice/FBI background check to become a notary).
• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
• General housekeeping duties.
• Other duties as assigned by management and ownership.

Qualifications
- Customer service experience in a retail setting
- Proven track record in sales, with a focus on upselling and product demonstrations
- Multilingual proficiency, especially in Spanish
- Ability to handle cash transactions and operate a cash register
- Strong organizational skills and time management abilities
- Knowledge of retail math and basic math skills
- Familiarity with POS systems and technology sales
- Certification as a Notary Public is a plus

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Shifts include weekends and are required by all hires - Please confirm that you are available for shifts scheduled on weekends.
• The Sales Associate position requires attaining and maintaining a notary public commission with the State of California. Can you pass an FBI background check required to become a CA notary public?

Education:

• High school or equivalent (Required)

Experience:

• Sales and customer service: 2 years (Required)

License/Certification:

• & current CA Drivers License or CA State ID Card (Required)

Work Location: In person

Salary : $20 - $23