What are the responsibilities and job description for the Personal Lines Account Manager position at The Yurconic Agency?
About Us
Since 1969, The Yurconic Agency has been focused on protecting what matters most to their Greater Lehigh Valley community, with a wide array of personal, business, life & health, and specialty insurance, including vehicle registration and driver’s license services. Headquartered in Allentown, PA, The Yurconic Agency has been one of the leading insurance providers for residents and businesses across Pennsylvania, New Jersey, New York, and Florida for over 50 years. The Yurconic Agency is first and foremost a family business. Our founders believed that they could improve the insurance industry and do better. Our employees continue this tradition by caring about the customer’s needs and doing the right thing. The Yurconic Agency does our work the right way, always, to ensure a smooth experience for you.
Personal Lines Account Manager
Key Responsibilities:
- Provide exceptional customer service to personal lines clients via phone, email, and in-person interactions
- Handle policy changes, endorsements, billing inquiries, renewals, and cancellations
- Educate clients on coverage options and recommend appropriate policy changes
- Maintain accurate and organized client records in our agency management system
- Collaborate with producers and underwriters to ensure timely and accurate policy servicing
Qualifications:
- High School Diploma and a minimum of 3 years of personal lines insurance customer service experience
- Valid Pennsylvania P&C License required
- Working knowledge of AMS360 and ImageRight highly desired; will consider experience with other agency management systems
- Proficiency with MS Office Suite, document management software, carrier proprietary systems, and phone systems
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multi-task and prioritize in a fast-paced environment
Hours: Monday-Friday, 9:00am-5:00pm EST (3 days), 9:00am-6:00pm EST (2 days), and one rotating Saturday per month, 9:00am-1:00pm EST
Office Location: 1753 Swamp Pike, Gilbertsville, PA 19525 (JL Davis Insurance)
Benefits:
- Competitive Compensation plus commission
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.